https://helpforum.sky.com/t5/Sky-Glass/Sound-issues-when-opening-apps-on-puck/m-p/4990560#M165221 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301508">@Lauramc03</a>&nbsp;wrote:<BR /><P>I can be watching tv no problem but even when I go to open and watch a programme on an app the sound disappears and I need to turn the power off and back on and it'll work fine but this is so frustrating as it happen everyday. Any help is much appreciated&nbsp;</P><HR /></BLOCKQUOTE><P>Probably due to a change in audio codec. What are your audio output settings on the puck? Is your TV connected to a soundbar or audio system or are you using TV speakers?</P><P>Try changing the audio output on the puck to Passthrough, or Dolby Digital+ if you need surround sound from an external audio device. If you don't need surround then try PCM.&nbsp;</P> Wed, 21 May 2025 08:23:23 GMT BenJoBanjo 2025-05-21T08:23:23Z https://helpforum.sky.com/t5/Sky-Glass/Sound-issues-when-opening-apps-on-puck/m-p/4990554#M165220 <P>I can be watching tv no problem but even when I go to open and watch a programme on an app the sound disappears and I need to turn the power off and back on and it'll work fine but this is so frustrating as it happen everyday. Any help is much appreciated&nbsp;</P> Wed, 21 May 2025 08:18:51 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound-issues-when-opening-apps-on-puck/m-p/4990554#M165220 Lauramc03 2025-05-21T08:18:51Z https://helpforum.sky.com/t5/Sky-Glass/Sound-issues-when-opening-apps-on-puck/m-p/4990560#M165221 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4301508">@Lauramc03</a>&nbsp;wrote:<BR /><P>I can be watching tv no problem but even when I go to open and watch a programme on an app the sound disappears and I need to turn the power off and back on and it'll work fine but this is so frustrating as it happen everyday. Any help is much appreciated&nbsp;</P><HR /></BLOCKQUOTE><P>Probably due to a change in audio codec. What are your audio output settings on the puck? Is your TV connected to a soundbar or audio system or are you using TV speakers?</P><P>Try changing the audio output on the puck to Passthrough, or Dolby Digital+ if you need surround sound from an external audio device. If you don't need surround then try PCM.&nbsp;</P> Wed, 21 May 2025 08:23:23 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound-issues-when-opening-apps-on-puck/m-p/4990560#M165221 BenJoBanjo 2025-05-21T08:23:23Z