topic Re: Out of sync On Demand in Sky Glass

Out of sync On Demand

Annie_1 — Tue, 20 May 2025 13:41:09 GMT

Having problems with watching Sky Tennis on demand. Picture goes out of sync with sound 25 minutes into the programme. Have tried restarting TV and turned off at mains but problem remains. Can anyone help?

Re: Out of sync On Demand

lettice — Tue, 20 May 2025 13:48:50 GMT

Being On demand, that maybe just one match in On Demand that has a broadcast problem.

Is it happening for other matches or programmes you watch in On demand.

If it's just one match, which match is it?

Re: Out of sync On Demand

Annie_1 — Tue, 20 May 2025 13:57:14 GMT

It appears to be just one match. ATP final Alcaraz v Sinner from Rome first broadcast on Sunday 18 May.

Re: Out of sync On Demand

lettice — Tue, 20 May 2025 14:11:55 GMT

@Annie_1 wrote:

It appears to be just one match. ATP final Alcaraz v Sinner from Rome first broadcast on Sunday 18 May.

Ok, in that case best to get this checked and resolved by Sky, by sending an email to the Sky Viewer relations team to report it;

ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.