topic Re: Sky glass deactivated in Sky Glass

Sky glass deactivated

howdy12 — Tue, 20 May 2025 10:39:50 GMT

My sky glass has been deactivated by my permission as I'm getting new t.v and puck. Do I need to factory reset the t.v, coz if I do how? As the deactivated t.v has gone back to setting up anyway and I don't want to go through the set up procedure if it reactivates my account for the sky glass again 🤔

Re: Sky glass deactivated

mikealanr — Tue, 20 May 2025 10:45:14 GMT

Hi @howdy12

Yes you should factory reset your TV:

See: https://www.sky.com/help/articles/sky-glass-reset-factory-settings and https://www.sky.com/help/articles/buying-sky-glass-second-hand

When you say deactivated I take it Sky have removed this from your account?

MikeAlanR

Re: Sky glass deactivated

howdy12 — Tue, 20 May 2025 10:57:12 GMT

Yes sky has removed it from my account, but cannot factory reset unless I go through all the set up again

Re: Sky glass deactivated

howdy12 — Tue, 20 May 2025 11:00:01 GMT

I get this now, if I go through all that I'm afraid it will reactivate my account just to factory reset, then ask sky again to deactivate.