topic Re: Playlist won’t load in Sky Glass

Playlist won’t load

JulieT11 — Sun, 18 May 2025 10:31:47 GMT

Playlist isn't loading. Screen goes to blue and says let's try that again and press the home button. I've refreshed the apps, unplugged tv. Nothing is working. I can see most recent, movies, sport but the tv shows section is gone. Anyone help?

Re: Playlist won’t load

lettice — Sun, 18 May 2025 10:36:32 GMT

Would suggest trying a restart of your Sky Glass TV via the settings option;

On your Sky Glass TV, go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Glass TV will perform a reboot. It will take a few minutes to complete

Re: Playlist won’t load

Jporch316 — Sun, 18 May 2025 10:57:43 GMT

@JulieT11 wrote:
Playlist isn't loading. Screen goes to blue and says let's try that again and press the home button. I've refreshed the apps, unplugged tv. Nothing is working. I can see most recent, movies, sport but the tv shows section is gone. Anyone help?

I've seen this glitch once or twice and it has disappeared again after a few hours

in the meantime you can navigate to "manage" all in the playlist section to get to your shows

Re: Playlist won’t load

JulieT11 — Sun, 18 May 2025 16:42:30 GMT

I've done this several times but still the same. It's been over 24 hours

Re: Playlist won’t load

Jporch316 — Sun, 18 May 2025 17:01:41 GMT

@JulieT11 wrote:
Playlist isn't loading. Screen goes to blue and says let's try that again and press the home button. I've refreshed the apps, unplugged tv. Nothing is working. I can see most recent, movies, sport but the tv shows section is gone. Anyone help?

@JulieT11

have you pulled the plug on the tv for 5-10 minutes and rebooted your router ?

Re: Playlist won’t load

JulieT11 — Sun, 18 May 2025 18:03:17 GMT

Not rebooted the router. I'll try that thanks