topic Re: I have a new sky glass gen 2 tv autobacklight in Sky Glass

Sky Glass Gen 2 TV - Backlight reverting back to auto

CFS1962 — Thu, 29 May 2025 11:29:54 GMT

I have a new sky glass gen 2 tv. I'm trying to turn off the auto backlight function, but it keeps reverting back to auto backlight.

Moderator note: subject of thread updated to better reflect the conversation

Re: I have a new sky glass gen 2 tv autobacklight

Anonymous — Wed, 30 Apr 2025 16:21:26 GMT

Same here. Must be a software issue. It's only happened since getting the last update.

Sky Glass, gen 2, auto backlight issues

Damo43 — Tue, 13 May 2025 14:00:05 GMT

I have noticed on my new Sky Glass Gen 2 TV that when I turn off auto backlight, a few hours later it automatically turns back on. Does anyone else have the same issue? and how do I fix it?

Thanks.

Re: Sky Glass, gen 2, auto backlight issues

Anonymous — Tue, 13 May 2025 14:01:52 GMT

@Damo43 Yes, I have the same issue. No idea how to fix it. Nor have Sky at the moment.

Re: I have a new sky glass gen 2 tv autobacklight

Anonymous — Wed, 14 May 2025 15:52:41 GMT

I've spoken to Sky about this today and they have logged it. If anyone else has this problem do ring them so they can log it too. The more people get in touch the more chance there is of it being fixed.

Sky have said they are going to look into it and come back to me about whether it's an issue with the software or the TV itself. I did mention it has only happened since I got the most recent update and I don't want the hassle of the TV being replaced unnecessarily if it's ultimately a software issue.

Re: I have a new sky glass gen 2 tv autobacklight

Jporch316 — Thu, 15 May 2025 07:02:42 GMT

Hi all

just for troubleshooting can you confirm you are not switching picture modes after turning the backlight off?

im assuming vivid or not extra vivid setting will automatically turn the backlight back on

Re: I have a new sky glass gen 2 tv autobacklight

Anonymous — Thu, 15 May 2025 08:30:25 GMT

The troubleshooting is being done by Sky.

Re: I have a new sky glass gen 2 tv autobacklight

Jporch316 — Thu, 15 May 2025 08:33:29 GMT

@Anonymous wrote:
The troubleshooting is being done by Sky.

I've raised it in the superuser forum .... the more information I can provide the better

Re: I have a new sky glass gen 2 tv autobacklight

Anonymous — Thu, 15 May 2025 09:13:10 GMT

I've given all the relevant information to Sky yesterday when they logged it onto their system to investigate. I'm just waiting for their call back which they said could take 48 hours.

Re: I have a new sky glass gen 2 tv autobacklight

Anonymous — Fri, 16 May 2025 08:32:37 GMT

Had a call back from Sky this morning. They do not think it is a fault with the TV but a software issue. They are going to check with another team to see how widespread an issue it is and come back to me early next week with another update on how they are going to proceed sorting this.

In the meantime, it would be advisable for any Glass customers on here to check if they can disable the Auto Backlight feature on their TV's. If you can't turn the feature off then it's something that affects the majority of customers and it's more likely to get fixed quicker.

Re: I have a new sky glass gen 2 tv autobacklight

60north — Fri, 16 May 2025 12:48:04 GMT

Mine seems to be working OK.

Gen 1 Glass

Re: I have a new sky glass gen 2 tv autobacklight

Anonymous — Mon, 19 May 2025 11:45:05 GMT

I've had a call back from Sky today regarding this issue. They believe it is a firmware issue and will hopefully be fixed in the next update (along with the black screen of doom error all being well). It appears to just be a Glass Gen Two issue. I've been advised to give it 14-30 days to give Sky a chance to see if a software update resolves it.

They do not think the TV needs replacing at this stage but is an option if things get worse. (I agree with them that the TV doesn't need replacing as it seems unlikely doing so would resolve anything).

There is no timescale regarding a software update however. It seems we just need to have a little bit more patience at this point.

Auto backlight adjustment won’t switch off

andar — Mon, 26 May 2025 14:28:47 GMT

Hello I've had my sky glass gen2 since March finding it excellent, but when trying different settings,my auto backlight will not switch off.

This isn't a problem as the picture is great but I wondered if this is a known issue.

Re: Auto backlight adjustment won’t switch off

Anonymous — Mon, 26 May 2025 14:46:21 GMT

@andar I reported it to Sky a few weeks ago. Since then they have called me twice. The first time to say it's under investigation and the second time to confirm it's a software issue that will hopefully be fixed in the next update.

They don't think it's a TV hardware issue but say they will replace the TV if they need to. They said to wait for the update and if it's not fixed in that to get back in touch.

It was originally raised in this thread:

https://helpforum.sky.com/t5/Sky-Glass-Live/I-have-a-new-sky-glass-gen-2-tv-autobacklight/td-p/4972458

Re: Auto backlight adjustment won’t switch off

andar — Mon, 26 May 2025 14:47:11 GMT

Thank you that's great

Re: Auto backlight adjustment won’t switch off

Anonymous — Mon, 26 May 2025 14:48:32 GMT

@andar It's not great at all - we're paying a lot for a TV so expect it to work, but I know what you meant! Just got to wait it out.

Re: Auto backlight adjustment won’t switch off

andar — Mon, 26 May 2025 14:51:02 GMT

True thank you for your help

Re: I have a new sky glass gen 2 tv autobacklight

Ajay63 — Tue, 27 May 2025 10:55:48 GMT

I had this issue with the Sky Glass gen 2.

Only way to fix it was to do a system reset and turn off the auto backlight setting as soon as you could get into the settings.

Re: I have a new sky glass gen 2 tv autobacklight

KevNewMedia — Thu, 29 May 2025 11:28:02 GMT

Hi Everyone

We'd like to thank you for bringing this problem to our attention in the Community.

We've passed on the information from this thread to our support teams and when they come back to us, we will let you know. We've merged the two threads together, so the posts might look a bit odd.

I'm going to mark this post as the answer, so everyone has the most up-to-date information available.

Re: I have a new sky glass gen 2 tv autobacklight

Emearg+graeme — Thu, 03 Jul 2025 14:46:26 GMT

Has this been resolved yet ?