topic Re: Sky active this page is restricted in Sky Glass

Sky active this page is restricted

Stevecrammond — Tue, 13 May 2025 19:04:56 GMT

Bought a sky glass tv. I'm trying to activate it, the TV screen asks you to go to sky.com//activate which I do, I set up a sky id account but it's always goes to "this page is restricted" sorry you can't view this page.

What can I do to activate my TV and link it to my account.

Re: Sky active this page is restricted

peter-marlow+1966 — Tue, 13 May 2025 19:20:30 GMT

Is this a new tv or a second hand one ?

Re: Sky active this page is restricted

peter-marlow+1966 — Tue, 13 May 2025 19:23:46 GMT

Re: Sky active this page is restricted

GD1 — Tue, 13 May 2025 19:24:54 GMT

@Stevecrammond Are you logged into your Sky account before accessing the activation page?

Re: Sky active this page is restricted

Stevecrammond — Tue, 13 May 2025 19:36:35 GMT

Yes tried both logged in and logged out

Re: Sky active this page is restricted

Stevecrammond — Tue, 13 May 2025 19:38:35 GMT

Second hand, I've tried all of those steps numerous times. Always leads me to restricted page or to call sky for assistance.

Re: Sky active this page is restricted

GD1 — Tue, 13 May 2025 19:39:58 GMT

@Stevecrammond Just to confirm when you login to your Sky account can you access your bills on that Sky ID?

Also check you didn't create a new Sky ID when you bought the Glass TV.

Re: Sky active this page is restricted

peter-marlow+1966 — Tue, 13 May 2025 19:51:56 GMT

Was the tv factor reset ? And the original owners account details deleted ?

Re: Sky active this page is restricted

peter-marlow+1966 — Tue, 13 May 2025 19:54:01 GMT

Do you have a sky account to ? Can you access the my sky app to see you bills and products that you already have with sky

Re: Sky active this page is restricted

GD1 — Tue, 13 May 2025 19:58:18 GMT

@Stevecrammond I thinlk you'll need to call Sky in this case as it's a 2nd hand set.

Re: Sky active this page is restricted

peter-marlow+1966 — Tue, 13 May 2025 19:58:49 GMT

As this is a second hand sky glass i believe you will need to ring sky and give them the serial number of the tv so you can activate it on your account

Re: Sky active this page is restricted

SKY1992bf — Tue, 13 May 2025 19:59:29 GMT

@Stevecrammond wrote:
Second hand, I've tried all of those steps numerous times. Always leads me to restricted page or to call sky for assistance.

@Stevecrammond if you brought it second hand you need to call sky so they can add it to your existing account or create a new one you can't do it yourself

https://www.sky.com/help/articles/buying-sky-glass-second-hand

Re: Sky active this page is restricted

peter-marlow+1966 — Tue, 13 May 2025 20:02:23 GMT

And setup a sky subscription for the tv, if not just plug in an a tv aerial and use it that way, and connect other devices to it by the hdmi connection

Re: Sky active this page is restricted

Stevecrammond — Tue, 13 May 2025 23:03:39 GMT

Thanks for the advice everyone, I think I'm gonna need to call them. I have 2 glass TVs one in the bedroom one in the living room both factory reset.

Id like to be able to even use the smart TV function like the netflix Spotify apps, but can't even do this without it being added to my account.

I can use an Amazon stick for these functions but I was hoping to have the quality and elegance of these TVs but sky make it incredibly difficult where as u can plug in a simple android device which beats them hands down on simplicity of use. I love the TVs but why have you effectively locked out from being able to use other app functions outside of sky's subscriptions?

Re: Sky active this page is restricted

SKY1992bf — Wed, 14 May 2025 08:53:23 GMT

@Stevecrammond wrote:
but why have you effectively locked out from being able to use other app functions outside of sky's subscriptions?

@Stevecrammond I take it that you don't currently have a tv subscription of any kind with sky

to be able to get the TVs activated you would need to subscribe to the sky essentials package for a minimum of 31 days before being able to cancel that subscription element

but to have more than one device on the account regardless of whether you only use one at a time you would also need to take a monthly whole home subscription and keep paying this monthly just to use the apps on both devices

see this Post from a sky employee which is from a similar thread

Re: Sky active this page is restricted

Tanya1984 — Wed, 13 Aug 2025 18:48:03 GMT

Im having same problem

Re: Sky active this page is restricted

Jporch316 — Wed, 13 Aug 2025 19:08:59 GMT

@Tanya1984 wrote:
Im having same problem

If it's a second hand tv you ll need to call sky to activate it. From experience you ll need to probably take out a subscription for a t least a few days to get it to activate

when you cancel the subscription the tv will then remain on your account and can be used without a subscription