topic Re: 4.30am screen illumination in Sky Glass

4.30am screen illumination

Andyusher30 — Sun, 11 May 2025 08:16:02 GMT

At 4.30am every morning our Skyglass standby light goes out and the screen illuminates in a blank grey colour with no sound for about 30 seconds, then the screen goes off and the standby light comes back on. Any ideas why??

Re: 4.30am screen illumination

Dazzasky — Sun, 11 May 2025 08:47:27 GMT

@Andyusher30 wrote:
At 4.30am every morning our Skyglass standby light goes out and the screen illuminates in a blank grey colour with no sound for about 30 seconds, then the screen goes off and the standby light comes back on. Any ideas why??

How strange @Andyusher30 You could pull the plug for 30 seconds and then reboot it again to see if it stops it from happening in the future.

Re: 4.30am screen illumination

Anonymous — Sun, 11 May 2025 12:59:17 GMT

@Andyusher30 Do you have motion sensor turned off in your settings? If not, maybe do so.

It could perhaps be related to software updates as they tend to process overnight. Like with Windows on PC perhaps it needs to restart to finish installing?

I do remember seeing this from time to time on my old Gen One set but as it didn't lead to further issues or happened every day it didn't matter to me.

Re: 4.30am screen illumination

peter-marlow+1966 — Sun, 11 May 2025 13:27:01 GMT

Do you have the tv in your bedroom if so I would turn off the motion sensor in the settings of the tv, as I have done with my 55inch gen 1 tv which is in my bedroom and I have not had the problem of the tv coming on

Re: 4.30am screen illumination

Andyusher30 — Mon, 12 May 2025 07:26:51 GMT

Thanks everyone for your responses.

Tried everything, tried the 30 second unplug, then unplugged it for 24hrs just to see if that would do anything, no change after reconnecting.

All motion sensor systems have been switched off since installation due to having dogs and regularly checked after disconnection from mains just in case settings have changed.

I think I will have to contact Sky about it.

Re: 4.30am screen illumination

Dazzasky — Mon, 12 May 2025 07:29:13 GMT

@Andyusher30 wrote:
Thanks everyone for your responses.
Tried everything, tried the 30 second unplug, then unplugged it for 24hrs just to see if that would do anything, no change after reconnecting.
All motion sensor systems have been switched off since installation due to having dogs and regularly checked after disconnection from mains just in case settings have changed.
I think I will have to contact Sky about it.

I have escalated your post to Sky, keep an eye for a message from them @Andyusher30

Re: 4.30am screen illumination

Lisa-P1987 — Mon, 12 May 2025 07:47:18 GMT

Thanks for escalating this. We’ve sent Andyusher30 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.