topic Re: Apps not loading on Glass in Sky Glass

Apps not loading on Glass

Alex869 — Sun, 11 May 2025 20:44:35 GMT

We are having issues with different apps just not wanting to load and we have tried everything! Is anyone else having these issues?

Re: Apps not loading on Glass

Anonymous — Sun, 11 May 2025 21:11:35 GMT

@Alex869 Yes:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-etc-works/td-p/4958081

Re: Apps not loading on Glass

lettice — Mon, 12 May 2025 05:22:54 GMT

Which apps is it you are having trouble with?

First, would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

If that does not help, perform a reboot of your broadband router and then do a refresh of apps;

Press Home on your Sky remote, then select Settings
Press System management then Resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.