topic Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection in Sky Glass

Last few days, technical fault with channel, disney plus etc works.

wsimm — Fri, 11 Apr 2025 19:29:28 GMT

As above, despite resetting etc.

wifi speedtest is 470mb so not the issue... other devices work fine. Can't watch any channels - anyone else experiencing this?

Program not loading

MikeR23 — Mon, 09 Sep 2024 19:11:24 GMT

My Sky Glass keeps showing message of 'Waiting for program to load'

the only way to resolve is to power down the tv at the mains and then turn on again

checked broadband speed when last happened and full download and upload speeds available.
is Sky Glass unit faulty?

Sky Glass Technical Fault AM

Staceymay88 — Fri, 11 Apr 2025 10:08:05 GMT

Hello,

So this last week When i turn the Sky Glass on, on a morning it comes up with the usual page, i go to put a channel on and it says Channel loading then says technical fault after a few mins.

Internet is all working and hasnt changed.

If i take the plug out and plug it back it it seems to then work but has gone blank screen with sound a few times.

Has there been a recent update which is making it do this?

Re: Sky Glass Technical Fault AM

Anonymous — Fri, 11 Apr 2025 11:14:24 GMT

I had the same issue on my Gen Two a couple of days ago.

I spoke to Sky Technical who talked me through a hard reset of the device. Touch wood, the issue hasn't reoccurred since doing that, so you may need to do that.

I did find it quite frustrating to speak to them because they were insistent it was an internet error at first until they understood that it couldn't be because if it was I'd lose the picture and sound, not just the picture.

It happened a handful of times using various apps on the TV.

Re: Sky Glass Technical Fault AM

Anonymous — Fri, 11 Apr 2025 11:39:49 GMT

Same happened to me earlier this week and is happening again now. Can't turn on any channels. No internet issues. Sky Go works fine on my computer. This seems to have started after they "fixed" the sound sync issues.

Re: Last few days, technical fault with channel, disney plus etc works.

peter-marlow+1966 — Fri, 11 Apr 2025 19:33:16 GMT

No, have you tried unplugging the tv from the mains for a while and see if that works, don't do a factory reset without talking to sky as this will cause more problems for you,

Re: Last few days, technical fault with channel, disney plus etc works.

wsimm — Fri, 11 Apr 2025 20:10:30 GMT

Yep, unplugged, reset tried, worked for 5 minutes then same again.

Re: Last few days, technical fault with channel, disney plus etc works.

Anonymous — Fri, 11 Apr 2025 20:27:45 GMT

I had an issue a couple of days ago with the screen going black but could still hear the programme playing.

I spoke to Sky Technical who talked me through a hard reset, which touch wood, has sorted the issue. You may need to do the same.

Re: Last few days, technical fault with channel, disney plus etc works.

Jporch316 — Sat, 12 Apr 2025 05:37:05 GMT

@wsimm

Try rebooting your router and tv

Re: Last few days, technical fault with channel, disney plus etc works.

mick2562 — Sat, 12 Apr 2025 05:38:50 GMT

I'm having this issue every morning I have to do a restart or I only get sound no picture

Re: Last few days, technical fault with channel, disney plus etc works.

Anonymous — Sat, 12 Apr 2025 06:26:51 GMT

@mick2562 See my previous reply.

Re: Sky Glass Technical Fault AM

shazdragonz — Sat, 12 Apr 2025 06:40:07 GMT

I have the same issue, it's happened every morning this week. When I turn the TV on it just says 'waiting for programme to load ,then just stays blank. I unplug the TV, wait, plug it back in then a channel will come up. Sometinmes after a few minutes I have to do the same process again. I thought I would try to kick the TV into life by going to Netflix, I can sign into Netflix and select a programme but I'm told my device is not working and I need to power off the TV.

My interenet is fine, I have reset the network on the TV and rejoined but still get the same problem. Has there been a recent update that has amended settings?

I have had Sky Glass for a number of years now and become less enamoured almost every day.

Re: Sky Glass Technical Fault AM

MarkGoldsmith — Sat, 12 Apr 2025 08:02:56 GMT

Check in the settings that Networked Standby Mode is ON and Overnight power saving is set to OFF.

It has been known in the past for updates to sometimes reset these settings

Re: Sky Glass Technical Fault AM

shazdragonz — Sat, 12 Apr 2025 08:18:52 GMT

Thanks Mark, yep - I checked that👍. As far as I can tell all of my settings are the same.

Re: Sky Glass Technical Fault AM

Staceymay88 — Sat, 12 Apr 2025 08:30:17 GMT

It must be an update failure because mine is the same. I've worked out how to reset without having to unplug which is a lifesaver but it should come to that.

I can't get on apps either just the circle of doom until it's reset.

Re: Last few days, technical fault with channel, disney plus etc works.

jimmarten2015 — Sat, 12 Apr 2025 09:06:36 GMT

I'm also having this issue with a restart it's ok for 5 minutes then does it again

Re: Last few days, technical fault with channel, disney plus etc works.

wsimm — Sat, 12 Apr 2025 09:12:23 GMT

Yes same again today, unusable. Just not good enough.

does the hard reset loose your playlist etc?

Re: Last few days, technical fault with channel, disney plus etc works.

Anonymous — Sat, 12 Apr 2025 09:32:28 GMT

@wsimm No, you will not lose your playlist but you will need to re-set up your settings like turning WiFi off if you use ethernet, turn off auto standby etc.

The technical staff will talk you through it. It's an easy process but you need to be on the phone with them in case of problems.

Re: Sky Glass Technical Fault AM

Anonymous — Sat, 12 Apr 2025 10:29:42 GMT

@Staceymay88 Have you rung Sky about this? I did and since doing a hard reset on the phone with them I have not had a reoccurrence. It seems to be happening to a fair few customers of the past few days so the more people that log it directly with Sky then better.

Re: Last few days, technical fault with channel, disney plus etc works.

wsimm — Sat, 12 Apr 2025 14:38:27 GMT

Did the reset via call with Sky after they looked at error messages etc. has been ok last few times i've switched tv on and gone through channels, will try again tonight

annoying i lost my settings for picture, preferences etc