topic Re: Stuck on update in Sky Glass

Stuck on update

mick2562 — Thu, 08 May 2025 05:53:40 GMT

Got up today tv was playing up as it has been since feb, did a factory reset and now it's stuck on updating software

Re: Stuck on update

mick2562 — Thu, 08 May 2025 05:54:16 GMT

Re: Stuck on update

Dazzasky — Thu, 08 May 2025 07:01:08 GMT

@mick2562 wrote:

If your Sky Glass TV is stuck on the "Updating software" screen during the recovery process, try unplugging the TV for 10 minutes, then plugging it back in. If that doesn't work, hold the standby button while plugging it back in; the LED lights should flash, indicating the TV is in recovery mode. If the flashing light doesn't appear, you may need to contact Sky @mick2562

Re: Stuck on update

lettice — Thu, 08 May 2025 07:50:28 GMT

Just for future reference.

Sky do not recommend performing a factory reset, unless Sky themselves have asked you to perform it and that you are on a call with Sky while performing the factory reset.

It can cause some ongoing account issues.

Re: Stuck on update

Jporch316 — Thu, 08 May 2025 08:29:17 GMT

@mick2562 wrote:
Got up today tv was playing up as it has been since feb, did a factory reset and now it's stuck on updating software

Try and plug an ethernet cable in direct to the router and run from the beginning of the setup again

Re: Stuck on update

mick2562 — Thu, 08 May 2025 08:40:01 GMT

It's already on cable and not WiFi, I'm sick of this tv now been a pile of junk since February with all these updates yet sky wont refund a penny

Re: Stuck on update

Dazzasky — Thu, 08 May 2025 09:00:40 GMT

@mick2562 wrote:
It's already on cable and not WiFi, I'm sick of this tv now been a pile of junk since February with all these updates yet sky wont refund a penny

Have you managed to fix the issue @mick2562

Re: Stuck on update

mick2562 — Thu, 08 May 2025 09:24:03 GMT

No it's still stuck and I'm at work now

Re: Stuck on update

Jporch316 — Thu, 08 May 2025 09:40:06 GMT

@mick2562 wrote:
It's already on cable and not WiFi, I'm sick of this tv now been a pile of junk since February with all these updates yet sky wont refund a penny

Then pull the cable and try it on WiFi .....

Re: Stuck on update

Dazzasky — Thu, 08 May 2025 09:48:23 GMT

@mick2562 wrote:
No it's still stuck and I'm at work now

Ok, I was going to escalate your post to Sky but as your not home, there's no point. You will need to phone Sky directly when you get home @mick2562 Best of luck.

Re: Stuck on update

peter-marlow+1966 — Thu, 08 May 2025 12:09:09 GMT

I had the same problem back in February 2022 ended up getting a replacement under warranty, you will need to call sky about this