topic Re: New install in Sky Glass

New install

Raywis — Wed, 07 May 2025 18:43:56 GMT

Hi just installed with sky glass, can't use voice, can't get tv listing or sky system or billing etc.

Re: New install

peter-marlow+1966 — Wed, 07 May 2025 18:46:18 GMT

Have you connected it to the Internet, have you activated it ?

Re: New install

Anonymous — Wed, 07 May 2025 18:53:48 GMT

@Raywis Try the troubleshooting steps here:

https://www.sky.com/help/articles/power-issue-help-sky-glass

If they don't help then I am afraid you will need to ring Sky.

Re: New install

Dazzar51 — Fri, 09 May 2025 19:26:29 GMT

Try re installing remote to the tv and speak to that before saying hello sky

Re: New install

Raywis — Fri, 09 May 2025 21:28:30 GMT

Thank you. Sky tech went through this yesterday. All working except voice. They are sending new remote, possibly this one is faulty. Thank you all for the help and advice.