topic Re: Device input auio sync in Sky Glass

Device input auio sync

Clockley — Tue, 06 May 2025 19:15:29 GMT

Hi guys. I have recently had a problem occurred. My input devices all have audio sync issues. All inputs have it reguardless of what I input. I have tried my fire stick, sky puck from our bedroom, a virgin media box and a ps5. All have audio sync that isn't being corrected with the device settings. This is so irritating and disappointing. Does anyone have any fix ideas.

Thanks

Craig

Re: Device input auio sync

Dazzasky — Tue, 06 May 2025 19:22:56 GMT

@Clockley wrote:
Hi guys. I have recently had a problem occurred. My input devices all have audio sync issues. All inputs have it reguardless of what I input. I have tried my fire stick, sky puck from our bedroom, a virgin media box and a ps5. All have audio sync that isn't being corrected with the device settings. This is so irritating and disappointing. Does anyone have any fix ideas.
Thanks
Craig

Have you checked your tv audio settings? @Clockley

Re: Device input auio sync

Clockley — Tue, 06 May 2025 21:42:03 GMT

Yes, I didn't have the problem before and it has started. I have tried all tv audio settings but you can on change the sync for output. My issue is that I have lip sync on inputs.

Re: Device input auio sync

Jporch316 — Wed, 07 May 2025 05:03:39 GMT

@Clockley wrote:
Yes, I didn't have the problem before and it has started. I have tried all tv audio settings but you can on change the sync for output. My issue is that I have lip sync on inputs.

Is it direct through glass or do you have an external sound system attached ?

Re: Device input auio sync

Clockley — Wed, 07 May 2025 08:32:34 GMT

I use the tv speakers. Tv audio is as it has always been. The issue is only with input devices through all hdmi. I have tried 4 different devices and they all do te same. Audio sync setting on all devices doesn't improve this.

Re: Device input auio sync

lettice — Wed, 07 May 2025 08:38:28 GMT

@Clockley

Sounds like it maybe a hardware fault.

Have a chat with the Sky Community team and see if they can help or resolve for you.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Device input auio sync

Tom-W19 — Wed, 07 May 2025 08:51:23 GMT

Thanks for escalating. We've sent an invite to @Clockley.