https://helpforum.sky.com/t5/Sky-Glass/Broadband/m-p/4974886#M163974 <P>I cannot connect my Sky glass i have tried all the trouble shooting and it still saying status not connected, I turned my box off 3 - 4 times . I have 4 green lights however connecting to broadband router keeps checking and connection to Internet is still crossed. There was a loss of connections about 16.15 today a couple of times I don't know why .</P> Sat, 03 May 2025 17:48:18 GMT Collin31 2025-05-03T17:48:18Z https://helpforum.sky.com/t5/Sky-Glass/Broadband/m-p/4974886#M163974 <P>I cannot connect my Sky glass i have tried all the trouble shooting and it still saying status not connected, I turned my box off 3 - 4 times . I have 4 green lights however connecting to broadband router keeps checking and connection to Internet is still crossed. There was a loss of connections about 16.15 today a couple of times I don't know why .</P> Sat, 03 May 2025 17:48:18 GMT https://helpforum.sky.com/t5/Sky-Glass/Broadband/m-p/4974886#M163974 Collin31 2025-05-03T17:48:18Z https://helpforum.sky.com/t5/Sky-Glass/Broadband/m-p/4974906#M163975 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4383988">@Collin31</a>&nbsp;</P><P>&nbsp;</P><P>Try resetting your connection in the glass settings as described here: <A href="https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm" target="_blank">https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm</A></P><P>&nbsp;</P><P>Then power your glass off at the mains for a few minutes as well.as your router. Power the router back on and wait for internet connectivity to be restored and try connecting your glass again.</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 03 May 2025 18:21:14 GMT https://helpforum.sky.com/t5/Sky-Glass/Broadband/m-p/4974906#M163975 mikealanr 2025-05-03T18:21:14Z