topic glass reboot in Sky Glass

glass reboot

redroo1 — Fri, 02 May 2025 12:56:49 GMT

I ve just joined the community and have developed a problem with my tv which I see has been mentioned before but no fix has been posted as I can see . I have to reboot my tv everytime I switch on then it'll work fine I have the sky HD package and get 26 to 32 meg this problem has only started this last couple of wks and customer service are blaming my connection speed can anyone advise please

Re: glass reboot

Anonymous — Fri, 02 May 2025 13:02:20 GMT

@redroo1 Try this thread:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-etc-works/td-p/4958081

Basically Sky are aware but we need to await a fix. A factory reset will temporarily resolve the problem but should only be done with Sky in case of problems re-setting it back up. I'm one of those affected customers.

Re: glass reboot

MarkGoldsmith — Fri, 02 May 2025 13:35:25 GMT

Its worth noting that 25-30 Mbps is the minimum recommended speed, so with that internet speed you may suffer general issues with the performance of your Sky Glass, particularly if you have other devices using the internet at the same time. Also if you are connected via Wifi any fluctations in Wifi signal strength will reduce the download speed the Glass TV will get, which at times could drop you below that minimum recommended speed.

Re: glass reboot

Denty51 — Mon, 19 May 2025 09:47:43 GMT

Hi, I had this problem and after consultaion with Sky I upped my broadband package with them and now have a speed of 69/70 megabits. This didnt sort the problem out, however the tv then developed a black line across the screen and Sky replaced the unit and the new one still needs a reboot each time. I have tried turning off other wifi connected items but the problem still exists. Bearing in mind the tv is connected directly with an ethernet cable supplied by Sky. Additionally on some occasions within 3-5 minutes of being on I suddenly get a black screen but can still here the sound of the programme!? I just dont understand what the problem is.

Re: glass reboot

Anonymous — Mon, 19 May 2025 10:37:14 GMT

@Denty51 See my earlier reply with a link to a thread? That is probably the issue you and many others, myself included are having. It is a firmware issue. Read the marked answer in that thread and the last 2-3 pages of it for a possible workaround until it is fixed.