topic Re: Gen 2 glitches and freezes in Sky Glass

Gen 2 glitches and freezes

DrDewi — Wed, 23 Apr 2025 19:30:02 GMT

We took delivery of our 65" Gen 2 Sky Glass in February and have had our socks blown off by the clarity of picture and the ease of finding the programmes you want to watch. It's a different mindset to our Q box but we're getting there.

However, today has been a problem day, the picture has been freezing, losing sound, going blank and then jumping forward. Have only been watching live so far but it's spoiling our relaxation.

Running diagnostics show everything is OK, but something is wrong

Re: Gen 2 glitches and freezes

Jporch316 — Wed, 23 Apr 2025 19:31:40 GMT

@DrDewi wrote:
We took delivery of our 65" Gen 2 Sky Glass in February and have had our socks blown off by the clarity of picture and the ease of finding the programmes you want to watch. It's a different mindset to our Q box but we're getting there.
However, today has been a problem day, the picture has been freezing, losing sound, going blank and then jumping forward. Have only been watching live so far but it's spoiling our relaxation.
Running diagnostics show everything is OK, but something is wrong

Hi @DrDewi

@it may not work in your case , but pulling the plug from the socket for a few minutes can clear a good few weird glitches ....

Re: Gen 2 glitches and freezes

DrDewi — Sun, 27 Apr 2025 06:48:02 GMT

Thanks for the reply. Unfortunately, that was the first thing I tried but the problem is still there intermittently.

Hoping that Sky will pick this up and comment