topic Re: Sky glass keeps freezing in Sky Glass

Sky glass keeps freezing

NigelDW1 — Mon, 21 Apr 2025 16:59:18 GMT

Hi upgraded to fibre last month and sky glass 3 weeks ago. . Tried to watch tv for the first time today and it has frozen 5 times. On each occasion I have had to unplug and restart - any ideas if there is an easier way

Re: Sky glass keeps freezing

peter-marlow+1966 — Mon, 21 Apr 2025 17:06:30 GMT

What is your broadband speed, and how have you got the tv connected, i have my tv connected by ethernet cable, and have never had any problems with freezing, in fact i have 2 55inch sky glass tvs and puck, a sky live camera, i have full fibre broadband 900mps full fibre to the property

Re: Sky glass keeps freezing

NigelDW1 — Mon, 21 Apr 2025 17:28:11 GMT

Hi. I have the full fibre 150. I have 3 of the sky glass WiFi boxes. The one in my bedroom and kitchen seem to work fine However the one in lounge which is connected to modem seems to be causing the problem.

Re: Sky glass keeps freezing

GD1 — Mon, 21 Apr 2025 17:31:58 GMT

@NigelDW1 On the device with the issue open the netflix app, go to get help, run the connection test, what speded is being reported at this point (your line speed is irrelevant in such cases as wifi may be the factor with poor speeds).