topic Re: Pul not working in Sky Glass

Pul not working

Noelkelly — Mon, 21 Apr 2025 13:17:27 GMT

I am using sky glass My problem is the PUK I have for 2nd television will not play TV channels Progremme loading error Will play apps ok Any help would be appreciated

Re: Pul not working

peter-marlow+1966 — Mon, 21 Apr 2025 13:24:29 GMT

Do you whole home subscription, and what speed is your broadband to your router, i have two 55inch sky glass tvs a puck sky live camera, lg smart tv, Xbox, pc, laptop, tablet, three alexers, 3 mobile phones freesat box all connected to the Internet, the two tvs are connected with an ethernet cable, i do have sky gigafast broadband 900mps full fibre to the property aswell

Re: Pul not working

peter-marlow+1966 — Mon, 21 Apr 2025 13:27:32 GMT

I have no problems with any thing all work well, 1 55inch sky glass tv is gen 1 had it and the puck since November 2021, and the camera since it first came out, the 55inch gen 2 sky glass tv i have had since the 25th of march

Re: Pul not working

Noelkelly — Mon, 21 Apr 2025 13:32:21 GMT

Yes whole home

Sky glass 40 inch

Sky 500mb broadband

Was working find up to a few weeks ago

Re: Pul not working

peter-marlow+1966 — Mon, 21 Apr 2025 13:34:49 GMT

Is your tv under warranty still if so ring sky and talk to them about your issues

Re: Pul not working

Anonymous — Mon, 21 Apr 2025 14:37:03 GMT

@Noelkelly Have you tried the steps here to see if that sorts your puck out?

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

@peter-marlow+1966 It's not the TV that's the problem here, it's the puck.