topic Television in Sky Glass

To get television to work

Zebra61 — Sun, 20 Apr 2025 07:03:41 GMT

My Television comes on but all it says is SKY across the screen. The red light is flashing on and off. I have tried everything in the online manual but still no luck. I can't even turn it off unless I unplug the television. Please HELP 😫

Thank you

Zebra61 — Sun, 20 Apr 2025 07:09:55 GMT

Thank you for your answers I have tried both of these. It's been like this since 5am and I pay £122.50 p.c.m and that's the basic package with the sports channel......any advice / suggestions please 🙏🤯

Re: To get television to work

lettice — Sun, 20 Apr 2025 07:10:43 GMT

Have a read of this Sky help article, namely to do the recovery procedure exactly as it lays out in step 4

https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles/power-issue-help-sky-glass?irct=help-service-checker-power-issue-help-sky-glass

Television

Zebra61 — Sun, 20 Apr 2025 07:15:23 GMT

Yes I have done all of that even done rebooting my remote but still no tele 📺 bah humbug lol 😜

Re: To get television to work

lettice — Sun, 20 Apr 2025 07:32:03 GMT

@Zebra61

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Television

Tom-W19 — Sun, 20 Apr 2025 09:16:29 GMT

Hi @Zebra61

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147