topic I have to keep unplugging in Sky Glass

I have to keep unplugging

M+Facey — Sat, 19 Apr 2025 12:29:41 GMT

The tv sometimes won't turn on or turn off. Sometimes I get sound but no picture

Re: I have to keep unplugging

M+Facey — Sat, 19 Apr 2025 12:32:57 GMT

I'm having to turn main power on and off numerous times

Re: I have to keep unplugging

BenJoBanjo — Sat, 19 Apr 2025 12:35:12 GMT

@M+Facey wrote:
The tv sometimes won't turn on or turn off. Sometimes I get sound but no picture

Call Sky. Your Glass TV sounds faulty.

Re: I have to keep unplugging

Anonymous — Sat, 19 Apr 2025 12:44:11 GMT

@M+Facey I think it's a software issue. Others, myself included, have had the same issue where the screen goes black but the sound continues.

A factory reset seems to resolve this for a period (I had it two weeks ago, did a factory reset as advised by the advisor I was speaking to and it didn't happen again until today after the latest update was received) but you should speak to Sky before doing this as it can cause further problems. There is a thought that after receiving the update you need to clear the TV cache by doing a hard reset. Only time will tell though as to whether that hard reset I've done today resolved it.

I doubt it's a faulty TV myself but speaking to Sky directly would give you a better idea.