topic Refund for never ending issues on Sky Glass in Sky Glass

Refund for never ending issues on Sky Glass

Anonymous — Fri, 18 Apr 2025 16:33:34 GMT

How do I easiest get a refund on this useless TV and have someone from Sky come pick it up?

Re: Refund for never ending issues on Sky Glass

TimmyBGood — Fri, 18 Apr 2025 16:42:31 GMT

@Anonymous

Within the cooling off period you just insist on your right to cancel. After that you need to argue under consumer protection regulations that the product isn't as described / of adequate quality / fit for purpose and have Sky accept this argument.

Re: Refund for never ending issues on Sky Glass

mikealanr — Fri, 18 Apr 2025 16:45:20 GMT

Hi @Anonymous

You will need to speak to Sky. This is a customer helps customer community.

If you are in your first 31 days you can cancel completely. See: https://www.sky.com/help/articles/cancel-sky-tv

If you are outside of this you will need to get Sky to agree. The best way is document your issue in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint-t2

However if you care to post what your issue is we will do our best to assist. I have 2 Glass units and 4 pucks and they work nearly flawlessly for me and a lot less hassle than I had with Sky Q! So it is possible to have a good experience.

MikeAlanR

Re: Refund for never ending issues on Sky Glass

Anonymous — Fri, 18 Apr 2025 16:52:57 GMT

Thanks for giving me two of the same replies on what is clearly a rhetorical question.

Re: Refund for never ending issues on Sky Glass

Jporch316 — Fri, 18 Apr 2025 17:07:32 GMT

Hi @Anonymous

What kind of issues are you getting ? Maybe we can solve one or two of them .......

Re: Refund for never ending issues on Sky Glass

GD1 — Fri, 18 Apr 2025 17:32:48 GMT

@Anonymous Ok so what are these rhetorical issues you're having with Glass?

Re: Refund for never ending issues on Sky Glass

Anonymous — Fri, 18 Apr 2025 18:07:08 GMT

@Anonymous The easiest way is to ring Sky and ask for it to be done. If you're in your cooling off period they will charge a £25 collection fee. Take video and photos before collection in case of damage disputes