topic Re: Upgrading to Sky Glass Gen 2 in Sky Glass

Upgrading to Sky Glass Gen 2

Jamie175 — Fri, 18 Apr 2025 14:55:05 GMT

I've paid of my Gen 1 fully and want to now upgrade too Gen 2. If I now purchase the Gen 2 will my original sky subscription and TV packs transfer over to the new Gen 2?

Re: Upgrading to Sky Glass Gen 2

SKY1992bf — Fri, 18 Apr 2025 14:58:37 GMT

@Jamie175 the gen 2 is simply added to your existing account so when activated everything will be there

Re: Upgrading to Sky Glass Gen 2

peter-marlow+1966 — Fri, 18 Apr 2025 16:24:13 GMT

I have 2 55inch sky glass tvs gen 1 and gen 2 plus a puck and a sky live camera, with whole home subscription

Re: Upgrading to Sky Glass Gen 2

TimmyBGood — Fri, 18 Apr 2025 16:35:16 GMT

@Jamie175

To use both you'd need the Whole Home subscription supplement. Without that, only one set can be in use at the address, so you'd need to get Sky to transfer the active subscription. Note that they don't treat this as an 'upgrade': it's a hardware replacement.

Re: Upgrading to Sky Glass Gen 2

Anonymous — Fri, 18 Apr 2025 16:36:18 GMT

Don't do it, man! You're free! You're out! 😂

Get a real TV that doesn't require you to contact tech support every other day.