topic Re: Tv glass in Sky Glass

Tv glass

robertcoper — Thu, 17 Apr 2025 09:22:56 GMT

For the last week and a bit what I been watching been going off and it's been happening on all the over channels as well nothing is coming on at all

Re: Tv glass

Anonymous — Thu, 17 Apr 2025 10:07:03 GMT

@robertcoper A few of us have had the same problem recently. It was resolved for me in my Gen Two set by speaking to Sky Technical and going through a hard reset of the TV. It is something they prefer to do whilst on the phone to them in case of problems. You can find the number for Sky Technical via Google because we can't post numbers here.

You won't lose your Playlist or Continue Watching selections but you may need to go into Settings and re-set picture, sound, stand by options etc back up to your preference. If connected via ethernet cable you may also need to turn WiFi off again.

It's also worth ensuring that you have Networked Standby mode set to on.

Re: Tv glass

robertcoper — Thu, 17 Apr 2025 10:13:28 GMT

I done a reset on the tv before and still dose not do anything at all

Re: Tv glass

Anonymous — Thu, 17 Apr 2025 10:31:16 GMT

A normal reset and a hard reset are different. A hard reset is something that is easy to do but Sky like to be on the phone with you in case of problems re-setting the TV back up.

Re: Tv glass

robertcoper — Thu, 17 Apr 2025 10:42:06 GMT

I was on the phopne to sky when i was doing it.

It was last wednesday when I was on the phone doing it and still happing