topic Re: Sky glass in Sky Glass

Sky glass

Gordie-59 — Sun, 13 Apr 2025 12:55:07 GMT

When I turn on my tv in the morning it shows message waiting for programe to load then it just goes blank I have restarted my tv numerous times I dont get the sky logo on my screen I just get the same message

Re: Sky glass

peter-marlow+1966 — Sun, 13 Apr 2025 14:01:35 GMT

I you tried unplugging the tv for about 10 minutes also how are you connected to the Internet?

Re: Sky glass

Gordie-59 — Sun, 13 Apr 2025 14:10:13 GMT

I'm connected wireless with sky broadband giga

Re: Sky glass

peter-marlow+1966 — Sun, 13 Apr 2025 14:24:40 GMT

My Sky glass tv is connected by ethernet cable and i have gigafast broadband to i have no problems, can you connect your tv with a cable?

Re: Sky glass

Gordie-59 — Sun, 13 Apr 2025 14:27:01 GMT

I'll try thank you for your help

Re: Sky glass

Anonymous — Sun, 13 Apr 2025 14:37:37 GMT

@Gordie-59 If you do connect via ethernet cable then do go into settings and turn off your WiFi.

If you are still having issues connecting, then you may need to do a hard reset of your TV to solve it. Ring Sky to do this as they don't advise doing a hard reset without speaking to them, in case of problems re-setting back up.

Re: Sky glass

peter-marlow+1966 — Sun, 13 Apr 2025 14:42:24 GMT

I have my wifi setting turned off now on both my sky glass tvs yes