topic Re: Wont turn on. in Sky Glass

Wont turn on.

Lynne621 — Sun, 13 Apr 2025 08:43:10 GMT

My Sky Glass turned off yesterday by itself and hasn't come back on.

I've spoken to Sky who talked me through the whole rebooting system but still nothing.

They are sending me a new power cable as a last resort but if that doesn't work that's it.
I bought my Sky Glass (big mistake) so can't get any repairs done through Sky as not on credit contract.

Has anyone ever had this happen to them? If so did you get it fixed or do I have to look at getting a new tv?

Re: Wont turn on.

GD1 — Sun, 13 Apr 2025 08:46:58 GMT

@Lynne621 Whether you bought it on credit or outright you can still get a repair/replacement if it fails within the 1st 2 years of purchase. How long have you had the TV?

Why do you think you can't get a repair/replacement?

Re: Wont turn on.

lettice — Sun, 13 Apr 2025 08:54:14 GMT

Have you tried the recovery process on step4 of this article.

Sometimes it can take a couple of attempts to get it back up and running;

https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles/power-issue-help-sky-glass?irct=help-service-checker-power-issue-help-sky-glass

Re: Wont turn on.

peter-marlow+1966 — Sun, 13 Apr 2025 11:10:44 GMT

Have tried the plug in a different socket, and have checked the fuse, and tried the power button on the side of the tv, i had a similar issue the other day with my tv it was plugged in to an extension lead and would not turn on but the dvd player which was plugged in to the same lead was on i unplugged the extension lead and plugged the tv into the mains socket and the tv switch on