topic Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection in Sky Glass

Sky Glass won't play any channel or app, I've rebooted and have full internet connection

ChrisFox — Sat, 12 Apr 2025 08:23:05 GMT

Hi,

My Sky Glass won't allow us to watch any channel, and it won't let us play any app, iPlayer, Netflix, Disney etc,

I have full boardband connection have checked this on other devices and used netflix on them also so I know it isn't the app.
I have tried restarting and rebooting the tv with and without taking the plug out the wall too, and it doesn't do anything.

If i turn the tv off at the wall whilst the tv is still on and then after 30 seconds turn the plug back on, I get the Sky logo on the tv and then it will work again..... for about 5 minutes the screen goes black and I have no sound.

This has been going on for 3 days now!

HELP!!!

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

peter-marlow+1966 — Sat, 12 Apr 2025 08:51:27 GMT

Try unplugging the tv again for about ten minutes that usually works if that does not work don't do a factory reset on your own ring sky and when they say that they have sent you a link is that all and you will get to talk to an advisor hopefully you will get it sorted out

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

Jporch316 — Sat, 12 Apr 2025 09:01:31 GMT

Hi @ChrisFox

have you tried rebooting your router ? Are you based in the uk ?

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

Anonymous — Sat, 12 Apr 2025 09:28:49 GMT

It may require a hard reset of the TV. You need to ring Sky Technical Support to talk you through it. I had the same issue a few days ago and since doing the reset it has not reoccurred.

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

ChrisFox — Sat, 12 Apr 2025 20:28:12 GMT

Hiya, yes rebooted router also.

tried all combinations of turning tv off at wall then turning router off, also just leaving tv on standby mode and doing router. Nothings worked.

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

ChrisFox — Sat, 12 Apr 2025 20:29:10 GMT

Hi there, thank you, I will give them a ring and see what they can do to help, this is beyond annoying now.

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

ChrisFox — Sat, 12 Apr 2025 20:31:05 GMT

@Anonymous @thanks, I'll give them a ring tonorrrow. Was my last resort but this is beyond ridiculous with everything we pay for on sky glass for it not to work.

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

Anonymous — Sat, 12 Apr 2025 20:42:29 GMT

I know. I don't know if you have the Gen One or Gen Two.

I never had an issue with my Gen One in all the time I had it but Gen Two has not been as good an experience. I had to send my first one back due to a screen fault and then this issue with programmes not playing. The hard reset does seem to have sorted it, so fingers crossed it'll work for you too.

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

Jporch316 — Sat, 12 Apr 2025 20:58:03 GMT

@ChrisFox

I have escalated your Prost to the online sky community support team

lookout for an invitation to chat with them

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

ChrisFox — Sat, 12 Apr 2025 22:12:18 GMT

@Anonymous
Ours is a Gen 1, we've had it about 3 years now.

thanks for your help though I'll get in contact with Sky tomorrow.

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

ChrisFox — Sat, 12 Apr 2025 22:13:19 GMT

@Jporch316

maby thanks appreciate your help so far. If not I'll try and ring them tomorrow to get some help.

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

Lisa-P1987 — Sun, 13 Apr 2025 09:24:12 GMT

Thanks for escalating this. We’ve sent ChrisFox an invite to chat.

Re: Sky Glass won't play any channel or app, I've rebooted and have full internet connection

ChrisFox — Wed, 16 Apr 2025 12:07:17 GMT

Thank you to all for your comments. I rang Sky and sorted it over the phone. Needed a complete system restore and was instructed how to do this whilst on the phone to sky.