topic Sky glass discovery + comes up with upgrade message in Sky Glass

Sky glass discovery + comes up with upgrade message

soph2468 — Sat, 12 Apr 2025 07:41:14 GMT

Sky glass discovery + comes up with the message upgrade to watch I have tried all the help articles to no resolve

Re: Sky glass discovery + comes up with upgrade message

peter-marlow+1966 — Sat, 12 Apr 2025 08:54:41 GMT

Did you have discovery + before ? Have you tried scanning the Q R code on your mobile phone and clicked on the link to take you to the discovery home page that usually works

Re: Sky glass discovery + comes up with upgrade message

soph2468 — Sat, 12 Apr 2025 21:01:07 GMT

No, I didn't have it before.

Yeah, that's how I signed up, with the QR link and activation code. It says I'm signed in and on My Sky in the Marketplace it says I have Discovery +. I can sign in on my TV but when I go to watch anything it says I need to upgrade and the basic plan is £3.99 a month.

I thought the basic plan was free for Sky Glass customers?

Re: Sky glass discovery + comes up with upgrade message

peter-marlow+1966 — Sat, 12 Apr 2025 21:21:10 GMT

Ok did you have a code to put in ? I have seen other people with the same problem after you scanned the Q R code on the tv and opened the link on what ever device you were using to go to the website did you close the app before putting the code in because when i did it i left the app open and when i put the code in it activated the app on my tv and logged me straight in and did not ask me for any payment, i only did this on the 25th of last month when setting up my apps on my gen 2 sky glass tv i was already setup on the apps on my gen 1 sky glass tv and my puck don't know if that would me any differents , just my experience

Re: Sky glass discovery + comes up with upgrade message

soph2468 — Sun, 13 Apr 2025 18:47:28 GMT

I scanned the QR on my phone, went to the website, kept the app open on the TV, typed the code on the TV into my phone. It signed me straight in on the TV but it won't let me watch anything. I can see all the shows but when I press on any of them it just tells me to upgrade my subscription to the basic discovery plus package. When I look at my Sky account it says im already subscribed to the Discovery plus basic package. So bizzare.

Re: Sky glass discovery + comes up with upgrade message

peter-marlow+1966 — Sun, 13 Apr 2025 19:09:58 GMT

Ok not sure what is happening there perhaps you need to contact sky about it and see if they can help you

Re: Sky glass discovery + comes up with upgrade message

soph2468 — Sun, 13 Apr 2025 20:17:50 GMT

I'm looking for a chat function or email address but it's almost impossible to find contact information. Everything just points to a phone number (only open during the day, I work nights, I know not their problem), Sky community or help pages.