topic Sky glass dropping connection in Sky Glass

Sky glass dropping connection

Tracey2004 — Tue, 08 Apr 2025 20:46:30 GMT

My sky glass keeps.saying no Internet connection and I keep having to reboot the Internet router

Re: Sky glass dropping connection

Fothergill1 — Tue, 08 Apr 2025 21:16:13 GMT

Hi @Tracey2004 When I first got Glass nearly 3 years ago I experienced the same issue. I resolved it by turning ON the Networked Standby Mode in the Settings > Start up & standby menu. This stops Glass (or puck) from losing the network connection when it is in standby.

I also turned off all the other settings which I found to be unnecessary and caused issues of their own.

Re: Sky glass dropping connection

Jporch316 — Tue, 08 Apr 2025 22:17:22 GMT

@Tracey2004 wrote:
My sky glass keeps.saying no Internet connection and I keep having to reboot the Internet router

Also worth pulling the plug on your sky glass for 5-10 minutes

Re: Sky glass dropping connection

Teddypom — Fri, 20 Jun 2025 13:48:37 GMT

I unplug mine and it resets and connects but is very annoying!

Not sure if the issue is Sky or wifi, but I'm working from home and everything else works on my wifI! so feel its a sky issue they refuse to admit!

Re: Sky glass dropping connection

Anonymous — Fri, 20 Jun 2025 13:51:55 GMT

@Teddypom It's far better to use Ethernet to connect Glass (turn off WiFi in the Settings). It gives a far more stable connection. When I first got Glass the first week on WiFi was a nightmare. After using Ethernet it's not an issue.

If your routers too far from the Glass to use Ethernet investing in a couple of Powerline adapters is worth doing.