topic Re: Sky not working refund in Sky Glass

Sky not working refund

Paul578 — Tue, 08 Apr 2025 09:30:09 GMT

Hi,

I have had no Sky TV since Monday 31st March and has been fixed today Tuesday 8th April due to a phone line fault.

As I have had no Sky TV for over a week, I would like a refund on my account.

can you confirm.

Re: Sky not working refund

GD1 — Tue, 08 Apr 2025 09:46:42 GMT

@Paul578 You won't get a refund on your account for a broadband outage, you may be eligible for Auto Compensation for the broadband outage https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensation

Sky may add a credit to your account if you ask them, however nothing will happen on the back of a forum post as this is a customer helps customer community

Re: Sky not working refund

Dazzasky — Tue, 08 Apr 2025 09:43:34 GMT

@Paul578 wrote:
Hi,
I have had no Sky TV since Monday 31st March and has been fixed today Tuesday 8th April due to a phone line fault.
As I have had no Sky TV for over a week, I would like a refund on my account.

can you confirm.

Why would Sky refund you when it's not their fault? @Paul578

Re: Sky not working refund

Anonymous — Tue, 08 Apr 2025 12:19:24 GMT

Who is your broadband with? If it's not Sky then it isn't their fault. You'd need to claim with your broadband provider.

If it is with Sky then I certainly would phone them and ask about a credit due to the fault.