topic Re: Sky Glass 65' powers off when in standby in Sky Glass

Sky Glass 65' powers off when in standby

Rusel27 — Sun, 06 Apr 2025 13:29:41 GMT

Our Sky Glass 65' powers down when in standby mode usually overnight or when turn it on in the evening. Have tried leaving it unplugged but startup is taking an excessive amount of time - but once the TV goes into idle for a period of time it powers itself down again. At first a power off and power on sorted the problem however we now find it is taking over 5 - 10 mins for it to be in a state it can be used. Steps I have tried so far : Leaving the power unplugged ( Overnight ) Factory reset the TV ( several times now ) tried powering it on from the button on the side of the TV.

The LED that shows the TV in standby is not lit and the TV will not power on only thing that seems to bring it back to life is to leave it unplugged and then let it's a 5-10 min wait to startup.

Re: Sky Glass 65' powers off when in standby

Mark39 — Sun, 06 Apr 2025 14:01:23 GMT

Do you haveNetworked Standby mode turned ON and Overnight Power Saving turned OFF in your Startup and Standby settings?

Re: Sky Glass 65' powers off when in standby

peter-marlow+1966 — Sun, 06 Apr 2025 14:03:47 GMT

When you did the factory reset were you talking to a sky advisor at the time as if you do it on your own it can cause more problems than it solves, how old is your sky glass tv ? Is it still under warranty ?

Re: Sky Glass 65' powers off when in standby

Rusel27 — Sun, 06 Apr 2025 16:09:18 GMT

Networked Stby is ON

Overnight Power saving is OFF

Factory reset done without Sky tech

Glass is still under Warranty

Re: Sky Glass 65' powers off when in standby

lettice — Sun, 06 Apr 2025 16:25:53 GMT

It is not recommended to perform a factory reset for a Sky Glass TV or Sky Stream puck unless Sky have authorised it.

You seemed to have tried other possibilities, like leaving off power and the recovery mode.

Have you also checked the motion sensors settings and the auto standby mode.

https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles/sky-glass-tv-turning-on-off-glance-motion-technology?irct=help-service-checker-sky-glass-tv-turning-on-off-glance-motion-technology

Re: Sky Glass 65' powers off when in standby

Rusel27 — Sun, 06 Apr 2025 16:30:57 GMT

Motion sensors OFF

Auto Stby OFF

I have just seen that the LED is now off and the TV will not turn on

Re: Sky Glass 65' powers off when in standby

peter-marlow+1966 — Sun, 06 Apr 2025 17:28:32 GMT

Would suggest you ring sky about this and see what they say now as you have done a factory reset without being advised by sky to do so

Re: Sky Glass 65' powers off when in standby

Rusel27 — Wed, 09 Apr 2025 12:25:35 GMT

Been through tech support trying to resolve the power issue. There seems to be a software issue as factory reset dosen't complete from the settings menu or by the process of holding the button in for the set to enter reset mode. We tried with and without internet connection - sky support say this is down to the TV not responding to commands in the reset menu's. TV is out of warrenty but since this now most likley software which sky update this is down to sky to resolve not me to either pay for a software repair or a new TV.

Any thoghts?

Cheers