topic To HD or Not to HD in Sky Glass

Freeze Frame

Leonard6 — Tue, 18 Mar 2025 15:07:26 GMT

How can I prevent my Sky Glass picture from freezing, stuttering and buffering?

Re: Freeze Frame

Fothergill1 — Tue, 18 Mar 2025 15:15:53 GMT

Hi @Leonard6One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router. This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else using up your bandwidth.

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £35 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

Re: Freeze Frame

Leonard6 — Tue, 18 Mar 2025 15:20:13 GMT

Thanks for the advice

To HD or Not to HD

Leonard6 — Tue, 01 Apr 2025 00:04:55 GMT

How do I change the HD settings on Sky Glass so as to view in Standard Definition rather than High Definition?

NormalTV

Leonard6 — Tue, 01 Apr 2025 06:55:11 GMT

When watching the normal TV channels (BBC, Gold, Dave, etc), how can I view them in Standard Definition rather than High Definition?

Re: NormalTV

GD1 — Tue, 01 Apr 2025 08:08:23 GMT

@Leonard6 If you have Glass TV (where you have posted) there are no SD variants of these channels, what woud younwant to watch SD on a UHD set?

Re: NormalTV

Leonard6 — Tue, 01 Apr 2025 08:14:49 GMT

I thought I might get less buffering and picture distortion when watching SD as opposed to HD.

Re: NormalTV

GD1 — Tue, 01 Apr 2025 08:50:57 GMT

@Leonard6 Buffering and pixelation is normally due to weak or poor wifi.

On your Glass TV go to the Netflix app - Get Help - Network connection, run the connection test, what speed is being reported?

For Glass Live Channels you need at least 25mbos for HD & 35mbps for UHD

You also raised the same question on the 18th Marcha nd were provided with the amswer, did you not folow that advise?

Edit: Your latest thread has been removed as you have basically asked the same question, please don't create multiple threads as this can be seen as spamming.

Re: Freeze Frame

Anonymous — Tue, 01 Apr 2025 09:11:33 GMT

Are you connected via WiFi or Ethernet cable between the TV and router?

If it's by WiFi, this could be the issue. I found with my Glass that the WiFi would lose connection quite frequently. I switched to an Ethernet connection and have had no issues with freezing, buffering etc.