topic Tv guide disappeared in Sky Glass

Tv guide disappeared

Gdm3108 — Mon, 31 Mar 2025 16:00:42 GMT

Tv guide disappeared

Re: Tv guide disappeared

Anonymous — Mon, 31 Mar 2025 16:01:22 GMT

Have you tried restarting @Gdm3108 ?

Go to Settings
System management
Resets & updates
Restart device

Re: Tv guide disappeared

Gdm3108 — Mon, 31 Mar 2025 16:04:17 GMT

Tried didn't work

It's not recognising my account was working yesterday 😒

Re: Tv guide disappeared

Anonymous — Mon, 31 Mar 2025 16:05:54 GMT

When you say it's not recognising your account could you clarify please? Is there a message on the screen that you could share please?

Re: Tv guide disappeared

Gdm3108 — Mon, 31 Mar 2025 16:10:43 GMT

So there's no tv guide. I tried watching a sky and it says I need to subscribe. Checked account details and all okay

Re: Tv guide disappeared

Anonymous — Mon, 31 Mar 2025 18:08:53 GMT

I think you're probably best getting in touch with Sky as it's an account related thing and we don't have visibility of that.

Re: Tv guide disappeared

SKY1992bf — Mon, 31 Mar 2025 18:34:09 GMT

@Gdm3108 I agree with @Anonymous A call to sky is required, as its asking you to subscribe, having no tv guide is a standard feature of not having a subscription so something is amiss with your account somewhere