topic Re: Sky glass issue in Sky Glass

Sky glass issue

Martin+luff — Mon, 17 Mar 2025 18:01:41 GMT

Has a message at top of screen. Please wait for your programme to load

Re: Sky glass issue

Anonymous — Mon, 17 Mar 2025 18:09:41 GMT

Hi @Martin+luff

First try giving it a reboot

Go to Settings
System management
Resets & updates
Restart device

If that doesn't do it, turn it off at the wall for a few mins to see if that fixes it.

If it's still no good please reply with your speed

Open the Netflix app on Sky.
Go to Get Help in the sidebar.
Select Check Your Network.
Note the download speed displayed.

Re: Sky glass issue

D+Jeeves — Fri, 28 Mar 2025 10:09:34 GMT

I'm at the e of my tether with it, I've switched it off from the wall a hundred times at least, every time I turn on in the morning it's playing something else from before and I have to reset, it's now gotten so bD that the remote won't turn it on but it will turn it off

Re: Sky glass issue

Hunter2660 — Fri, 28 Mar 2025 16:08:29 GMT

@D+Jeeves wrote:
I'm at the e of my tether with it, I've switched it off from the wall a hundred times at least, every time I turn on in the morning it's playing something else from before and I have to reset, it's now gotten so bD that the remote won't turn it on but it will turn it off

It sounds as if your shutting the TV down with an app still open. It's always good practice to close all apps before putting the TV into standby.