topic Re: Refund on upfront payment in Sky Glass

Refund on upfront payment

Nix1970 — Thu, 27 Mar 2025 14:01:10 GMT

I placed an order on the 11th february of £20 for sky glass. I then placed a new order the next day to the gen 2 version. This was done over the phone. I paid £20 on both days for the upfront fee. I still havent recieved the first £20 back from the cancelled order. Anyone had this issue 🙂

Re: Refund on upfront payment

mikealanr — Thu, 27 Mar 2025 14:54:30 GMT

Hi @Nix1970

Refunds from Sky can take up to 45 days to hit your account.

https://www.sky.com/help/articles/cancel-sky-tv#:~:text=after%20your%20delivery.-,Charges%20and%20refunds,for%20your%20Sky%20Stream%20puck.

MikeAlanR

Re: Refund on upfront payment

nickik1970 — Thu, 27 Mar 2025 18:39:50 GMT

Thank you for the info.