topic Re: Speech out of sync on Sky glass in Sky Glass

Speech out of sync on Sky glass

2393.m15hK4.0591 — Sun, 24 Nov 2024 22:32:43 GMT

Why does the speech always goes out of sync I ha called several times and it get sorted then after a short while it's gone out of sync

Sky glass lipsync issues

bryderx — Fri, 30 Aug 2024 14:06:22 GMT

Hi. Installed our new sky glass tv today and the picture is slightly delayed compared to the sound. Ive tried looking in the sound settings, have changed to PCM stereo but nothing seems to work. Any help?

Re: Sky glass lipsync issues

Fothergill1 — Fri, 30 Aug 2024 21:44:11 GMT

@bryderx Welcome to the forum and the world of Sky streaming. The lip sync issue you are experiencing is a known problem which Sky ave been trying to resolve for a number of month. The advice given by Sky is to change your Audio Settings to PCM or passthrough as a temporary measure whilst they find a permanent solution.

I use a Stream puck (not Glass) but experienced some lip sync issues in the past and I found Dolby Digital Plus seemed a suitable solution (try all the settings in the hope that one will remove the problem). Since getting the QS028 update I have not had any more lip sync problems but am fully aware this has not been the case for many subscribers. I am now on the most recent QS030. 521.00P update and hopefully lip sync issues remain a thing of the past.

Re: Speech out of sync on Sky glass

Fothergill1 — Mon, 25 Nov 2024 00:26:53 GMT

Hi @2393.m15hK4.0591 I thought this issue had been resolved by Sky but obviously not as yours is the second post I have read this evening. As a temporary solution try changing your audio setting to PCM or passthrough. I found mine worked OK on Dolby Digital plus when I had lip sync issues in the past.

Also, as with any electronic gadget these days a reboot will often resolve issues. To do a reboot/restart go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset). It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry as this is a normal part of the process.

Re: Speech out of sync on Sky glass

Exiled-in-HH — Mon, 25 Nov 2024 06:07:59 GMT

@2393.m15hK4.0591 wrote:
Why does the speech always goes out of sync I ha called several times and it get sorted then after a short while it's gone out of sync

Did get you to do anything or did Sky do something and did nothing ... and it was corrected🤔

Sound out of sync

Zoeb — Mon, 25 Nov 2024 09:15:22 GMT

The sound is about 2 seconds ahead of the picture it's almost becoming impossible to watch . Tried changing sound settings nothing works, watching a football match is dreadful the crowd cheer before something happens . I pay a lot of money every month for something that is a joke

Re: Speech out of sync on Sky glass

Colin.Sc — Mon, 25 Nov 2024 09:50:13 GMT

Same here, last few days it's done it multiple times. Just pulled the power 20 minutes ago and it's out of sync AGAIN.

Bloody Joke.

The list of issues I have with Sky Glass is longer than the screen is wide, but this is a show stopper.

Re: Speech out of sync on Sky glass

Colin.Sc — Mon, 25 Nov 2024 10:00:29 GMT

I should say it's only "live" TV that does it, seems downloads are OK.

Lip Sync - Sky Glass

Katrina2511 — Mon, 25 Nov 2024 19:50:53 GMT

I've noticed if I watch a programme using 'watch from start' , when that programme finishes, the TV automatically goes back to the programme which is now playing but the lip sync is totally out??

I have to go onto another channel, select that then go back to the original programme?!

What is going on??!!

Lip synching

Moe1 — Mon, 25 Nov 2024 19:56:26 GMT

I'm having problems with lip synching on my sky glass tv

Re: Speech out of sync on Sky glass

Jimmy7062 — Mon, 25 Nov 2024 22:10:50 GMT

Power off the TV unplug from mains plug back in switch it back on. Should solve the issue. Had problems on TLC and ITV a few weeks ago. All other channels were OK.

Re: Speech out of sync on Sky glass

Colin.Sc — Tue, 26 Nov 2024 09:31:45 GMT

doing that it then goes out of sync again within minutes.

steaming pile of garbage that I'm paying monthly for...

Re: Speech out of sync on Sky glass

TamBren — Wed, 27 Nov 2024 20:04:25 GMT

TNT sports out of sync. Live football. Have rebooted 3 times in 30 minutes. Paying for a service that is not 100% its a joke!!!

Re: Speech out of sync on Sky glass

Brooksy77 — Sun, 01 Dec 2024 17:14:12 GMT

Had this a lot recently and have it right now watching the match. Tried rebooting, switching between the two channels the game is on. Useless. 130+ quid a month for this. Really.

Re: Speech out of sync on Sky glass

2393.m15hK4.0591 — Sun, 01 Dec 2024 17:32:59 GMT

Yes it's now a nuisance it gets rectified then next day back to normal it's a joke

Re: Speech out of sync on Sky glass

paul's+thoughts — Sun, 01 Dec 2024 19:25:57 GMT

Hi my sky glass kept going out of sync but I found if I pause for a few seconds and resume it fixes the problem.

Re: Speech out of sync on Sky glass

airspotteruk1 — Sun, 01 Dec 2024 21:56:35 GMT

same pattern of going out of sync for me too

most days at least once a day

power off/on clears it.

Wiil try a pause next time

still very irritating though.

Re: Speech out of sync on Sky glass

kiddycharts — Wed, 04 Dec 2024 22:22:02 GMT

We are having this problem all the time now - sync severity varies, at the moment, it's about 2-3 secs behind! Anyone with any permanent solutions, will, of course, also be phoning sky about it.....

Sky glass tv sound out of sync

BERTRUDEI — Thu, 05 Dec 2024 18:35:31 GMT

My sky glass tv keeps going out of sync with sound

If I turn it off and back on it sorts itself out.

Not happy!

Re: Sky glass tv sound out of sync

Fothergill1 — Thu, 05 Dec 2024 20:31:36 GMT

@BERTRUDEI Instead to turning it off you could try flipping to another channel and then back again or rewind for a couple of seconds and then press the back arrow on your remote to get back to the live broadcast.

If that either of those don't work then go to your audio settings and change them to PCM or passthrough.