topic Re: Voice control not working in Sky Glass

Voice control not working

HannahLouise — Mon, 24 Mar 2025 20:40:10 GMT

Noticed today that when I speak into the remote when holding the voice button, nothing happens. The button is working but get nothing when I speak. I have rest the remote, turned tv off and on. Batteries are okay. Unsure what else to do?

Re: Voice control not working

mikealanr — Mon, 24 Mar 2025 22:09:02 GMT

Hi @HannahLouise

Try pressing 1 & 3 on your remote together for 3 seconds. If that doesn't work, try all of the steps outlined here: https://www.sky.com/help/articles/voice-control-help-sky-glass#:~:text=Check%20hands-free%20voice%20control,until%20is%20says%20%27On%27.

MikeAlanR

Re: Voice control not working

bayardm — Tue, 25 Mar 2025 10:18:50 GMT

@HannahLouise

This happened to me yesterday. I just switched the power off, as we were going out. On return I switched it back on, problem cleared.

Re: Voice control not working

Jporch316 — Wed, 26 Mar 2025 07:22:09 GMT

@HannahLouise

If all the above fails try this

Switch tv to standby (either with remote, or with button on side of set)

Switch off at plug

Switch on at plug (no waiting necessary)

When red standby light comes on, press Home button on remote.

Re: Voice control not working

Anonymous — Wed, 26 Mar 2025 19:27:23 GMT

@HannahLouise voice recognition is done on the Sky servers, I have noticed that if Sky is having issues (such as playlists not loading) then sometimes voice search doesn't work either. I did have this the other day, potentially on Monday like you, and then it resolved the next day so if yours is back now, I think it was probably that rather than any of your kit. Like any internet enabled thing, these things happen from time to time.

Re: Voice control not working

Grahamfff — Thu, 27 Mar 2025 16:12:15 GMT

Switching the Puck 's power off and on again worked for me!