topic Re: Sky glass in Sky Glass

Sky glass

Shorty4 — Sat, 15 Mar 2025 10:20:07 GMT

Voice sync line down screen

Re: Sky glass

Anonymous — Sat, 15 Mar 2025 11:00:37 GMT

The voice sync issue is being worked on and the update rolling out throughout March is said to improve it.

Are you saying you have a line down the screen? Does that remain after unplugging the TV for a few minutes and then turning it back on?

Re: Sky glass

mikealanr — Sat, 15 Mar 2025 11:56:04 GMT

Hi @Shorty4

Power off at the mains for at least 5 minutes and see if the line goes away. It's usually a bug in the software that causes this. The lip sync is a know issue and Sky are working to resolve. Changing channel should temporarily fix.

If the line doesn't disappear after unplugging from the mains you will need to Sky and claim under warranty (we are fellow subscribers here on the community)

MikeAlanR

Re: Sky glass

lettice — Sat, 15 Mar 2025 12:05:44 GMT

@Shorty4

Removed your duplicate thread/ post for same issue

Re: Sky glass

Shorty4 — Tue, 25 Mar 2025 13:35:53 GMT

Hi the line does away after turning tv off then back on the other day I had 2 of the lines same thing turn tv off thrn back on it went