https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940788#M161628 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3905461">@Nita2</a>&nbsp; Not to worry, you have posted in the Glass forum so I assumed you had Glass. &nbsp;The same thing applies, connect an ethernet cable (or powerline adapter) from your Router to the Stream puck intead of Glass. <span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> Wed, 19 Mar 2025 17:03:53 GMT Fothergill1 2025-03-19T17:03:53Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4939987#M161566 <P>Why do my tv streaming keep cutting out n then can't load anying &nbsp;</P> Tue, 18 Mar 2025 17:29:12 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4939987#M161566 Nita2 2025-03-18T17:29:12Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4939988#M161567 <P>Try a restart and see if that helps.&nbsp;<BR /><BR /><BR /></P><OL><LI>Go to Settings</LI><LI>System management</LI><LI>Resets &amp; updates</LI><LI>Restart device</LI></OL><P>if that doesn't work, consider leaving it turned off at the wall for a few minutes and then power it back up.&nbsp;<BR /><BR /></P><P>If that's no better, can you do this test and report your speed please?</P><P>&nbsp;</P><OL><LI>Open the Netflix app on Sky.</LI><LI>Go to Get Help in the sidebar.</LI><LI>Select Check Your Network.</LI><LI>Note the download speed displayed.</LI></OL> Tue, 18 Mar 2025 17:30:43 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4939988#M161567 Anonymous 2025-03-18T17:30:43Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4939990#M161568 <P>Done all that still playing up getting fed up with it now&nbsp;</P> Tue, 18 Mar 2025 17:32:07 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4939990#M161568 Nita2 2025-03-18T17:32:07Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4939993#M161570 <P>Can you reply with the speed the test reports please?</P> Tue, 18 Mar 2025 17:34:43 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4939993#M161570 Anonymous 2025-03-18T17:34:43Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4939995#M161571 <P>Is that the broadband speed you mean</P> Tue, 18 Mar 2025 17:36:51 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4939995#M161571 Nita2 2025-03-18T17:36:51Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940029#M161573 <P>No the speed your device is getting, if you follow these instructions from my earlier post it'll let you know it.&nbsp;<BR /><BR /></P><OL><LI>Open the Netflix app on Sky.</LI><LI>Go to Get Help in the sidebar.</LI><LI>Select Check Your Network.</LI><LI>Note the download speed displayed.</LI></OL> Tue, 18 Mar 2025 18:19:59 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940029#M161573 Anonymous 2025-03-18T18:19:59Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940041#M161575 <P>Are you connected via WiFi or Ethernet? Connecting via an Ethernet cable to the router provides a much more stable connection than just using WiFi.&nbsp;</P> Tue, 18 Mar 2025 18:34:59 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940041#M161575 Anonymous 2025-03-18T18:34:59Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940042#M161576 <P>&nbsp;The Wi-fi</P> Tue, 18 Mar 2025 18:35:50 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940042#M161576 Nita2 2025-03-18T18:35:50Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940080#M161580 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3905461">@Nita2</a>&nbsp;wrote:<BR /><P>&nbsp;The Wi-fi</P><HR /></BLOCKQUOTE><P>How fast is the internet you have ?&nbsp;</P> Tue, 18 Mar 2025 19:24:58 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940080#M161580 Jporch316 2025-03-18T19:24:58Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940089#M161583 <P>69.3 mb/s</P> Tue, 18 Mar 2025 19:34:48 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940089#M161583 Nita2 2025-03-18T19:34:48Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940093#M161586 <P>Are you connected by WiFi or ethernet?</P><P>&nbsp;</P><P>Also for the avoidance of doubt, is that your general internet speed or the speed you measured via the Netflix app on Sky? It's important to do the test on the Netflix app to see what speed your device is truly getting.</P> Tue, 18 Mar 2025 19:37:12 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940093#M161586 Anonymous 2025-03-18T19:37:12Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940094#M161587 <P>Wi-fi internet&nbsp;</P> Tue, 18 Mar 2025 19:38:12 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940094#M161587 Nita2 2025-03-18T19:38:12Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940095#M161588 <P>Thanks, and can you confirm the second part of my post please as it will help us help. Or if you meant that's your general internet speed, please report back with the Netflix reported speed.</P> Tue, 18 Mar 2025 19:39:11 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940095#M161588 Anonymous 2025-03-18T19:39:11Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940201#M161591 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3905461">@Nita2</a>&nbsp;You say connected by EiFi. In that case I would encourage you to use an ethernet cable to connect the TV to the router and turn off WiFi in the TV settings</P><P>&nbsp;</P><P>It gives a much more stable connection. When I first got a Glass TV I had similar issues for the first couple of weeks. I connected it via ethernet cable and it's been stable everywhere since.&nbsp;</P> Tue, 18 Mar 2025 21:42:22 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940201#M161591 Anonymous 2025-03-18T21:42:22Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940742#M161620 <P>The connection speed is 4.06&nbsp;</P> Wed, 19 Mar 2025 16:23:14 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940742#M161620 Nita2 2025-03-19T16:23:14Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940751#M161621 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3905461">@Nita2</a>&nbsp;wrote:<BR /><P>The connection speed is 4.06&nbsp;</P><HR /></BLOCKQUOTE><P>Well that's far too low. You're never going to have a watchable service if you're only getting that speed.&nbsp;</P><P>Who do you get your broadband from - is it Sky?</P> Wed, 19 Mar 2025 16:36:40 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940751#M161621 BenJoBanjo 2025-03-19T16:36:40Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940758#M161623 <P>Yes &nbsp;it from sky&nbsp;</P> Wed, 19 Mar 2025 16:40:11 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940758#M161623 Nita2 2025-03-19T16:40:11Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940768#M161624 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3905461">@Nita2</a>&nbsp;wrote:<BR /><P>The connection speed is 4.06&nbsp;</P><HR /></BLOCKQUOTE><P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3905461">@Nita2</a>&nbsp; That's&nbsp;way too low for successful&nbsp;streaming. &nbsp;The <U>minimum</U> speeds<SPAN class="">&nbsp; </SPAN>recommended by Sky (assuming nothing else is using up your bandwidth) are as follows:</P><P>HD = 25mbps</P><P>UHD = 30mbps</P><P>HD + 1 puck = 30mbps</P><P>UHD + 1 puck = 35mbps</P> Wed, 19 Mar 2025 16:46:51 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940768#M161624 Fothergill1 2025-03-19T16:46:51Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940773#M161625 <P>Oh what do we do just so fed up not watching anythink coz it keep stopping. Freezing&nbsp;</P> Wed, 19 Mar 2025 16:49:12 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940773#M161625 Nita2 2025-03-19T16:49:12Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940782#M161626 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3905461">@Nita2</a>&nbsp; Yes, it must be very frustrating for you. &nbsp;Have you tried an Ethernet cable from the Router to the Glass TV?&nbsp;If this is not practical you can use powerline adapters (about £35 at Amazon last time I looked). Note the Ethernet port on the Glass TV (&amp; pucks) only supports up to 100mbps so don't waste money on the more expensive 1gb powerline adapters.</P><P>&nbsp;</P><P>Good luck <span class="lia-unicode-emoji" title=":crossed_fingers:">🤞</span></P><P>&nbsp;</P> Wed, 19 Mar 2025 16:55:51 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-playing-up/m-p/4940782#M161626 Fothergill1 2025-03-19T16:55:51Z