https://helpforum.sky.com/t5/Sky-Glass/Stream-issues-Hyperoptic-broadband/m-p/4939308#M161513 <P>This has been covered extensively in another thread. It's an issue both companies say they have long been aware of and claim to have fixed - but it's still happening. I'm with Hyperoptic and had the same problem until I changed the DNS settings on my hyperoptic router to 1.1.1.1 (Primary DNS) and 8.8.8.8 (Secondary DNS). This was advised on the previous thread, since changing my settings last July I haven't experienced a single issue with my Glass or Stream on hyperoptic.&nbsp;<BR /><BR /><BR /></P><P>(the thread I'm talking about is now locked but you can find it <A href="https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Hyperoptic-Broadband-issues/td-p/4674074" target="_self">here</A>.)</P><P>&nbsp;</P> Mon, 17 Mar 2025 19:34:00 GMT mrwwt 2025-03-17T19:34:00Z https://helpforum.sky.com/t5/Sky-Glass/Stream-issues-Hyperoptic-broadband/m-p/4939025#M161493 <P>I changed to Hyperoptic broadband this morning and after connecting my 2 x Sky Stream pucks had no issues within the first hour.</P><P>The current download speed is 100mbps.</P><P>now apps such as Netflix is buffering, nothing is in UHD quality and live channels BBC 1 are either ' jamming ' or partially pixelated then temporarily freezing&nbsp;</P><P>I've restarted my Stream pucks but still having problems&nbsp;</P><P>Can anyone help me please ?&nbsp;</P> Mon, 17 Mar 2025 14:54:33 GMT https://helpforum.sky.com/t5/Sky-Glass/Stream-issues-Hyperoptic-broadband/m-p/4939025#M161493 DellyC 2025-03-17T14:54:33Z https://helpforum.sky.com/t5/Sky-Glass/Stream-issues-Hyperoptic-broadband/m-p/4939308#M161513 <P>This has been covered extensively in another thread. It's an issue both companies say they have long been aware of and claim to have fixed - but it's still happening. I'm with Hyperoptic and had the same problem until I changed the DNS settings on my hyperoptic router to 1.1.1.1 (Primary DNS) and 8.8.8.8 (Secondary DNS). This was advised on the previous thread, since changing my settings last July I haven't experienced a single issue with my Glass or Stream on hyperoptic.&nbsp;<BR /><BR /><BR /></P><P>(the thread I'm talking about is now locked but you can find it <A href="https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Hyperoptic-Broadband-issues/td-p/4674074" target="_self">here</A>.)</P><P>&nbsp;</P> Mon, 17 Mar 2025 19:34:00 GMT https://helpforum.sky.com/t5/Sky-Glass/Stream-issues-Hyperoptic-broadband/m-p/4939308#M161513 mrwwt 2025-03-17T19:34:00Z