topic Re: Can't see purchased film on playlist in Sky Glass

Can't see purchased film on playlist

Cath57 — Sun, 16 Mar 2025 12:03:03 GMT

My mum has sky, purchased a movie via sky go app on her phone,but it's not showing on her tv playlist, even though she is signed in. Can anyone help?

I don't have sky so might be missing something obvious!

Re: Can't see purchased film on playlist

BenJoBanjo — Sun, 16 Mar 2025 12:40:01 GMT

@Cath57 wrote:
My mum has sky, purchased a movie via sky go app on her phone,but it's not showing on her tv playlist, even though she is signed in. Can anyone help?

I don't have sky so might be missing something obvious!

If she purchased it via Sky Store then she needs to log in to the Sky Store app on her Stream puck or Glass TV. It won't appear on the playlist.

Re: Can't see purchased film on playlist

mikealanr — Sun, 16 Mar 2025 13:53:45 GMT

Hi @Cath57

As per @BenJoBanjo response. If you go Playlist and scroll down there is a button called "Sky Store Purchases" this will open Sky store and you can view and playback from there.

MikeAlanR

Re: Can't see purchased film on playlist

Dazzasky — Sun, 16 Mar 2025 14:06:33 GMT

@Cath57 wrote:
My mum has sky, purchased a movie via sky go app on her phone,but it's not showing on her tv playlist, even though she is signed in. Can anyone help?

I don't have sky so might be missing something obvious!

You can't purchase a movie via the Sky Go app, did you mean Sky store app? @Cath57