topic Re: Picture quality in Sky Glass

Picture quality

Tucker23 — Wed, 12 Mar 2025 20:25:34 GMT

Just updated to sky stream and all the channels seem to have lagging pictures/bad quality/jittering/pixakted images... checked all connections and says it's all fine so not sure what the problem is?

Re: Picture quality

Anonymous — Wed, 12 Mar 2025 20:34:42 GMT

Hi @Tucker23 is this on apps too or just live TV?

The place to start is to measure your speed, here's a quick guide. Could you report back with what speed you're getting please?

Open the Netflix app on Sky.
Go to Get Help in the sidebar.
Select Check Your Network.
Note the download speed displayed.

Re: Picture quality

Tucker23 — Wed, 12 Mar 2025 20:42:13 GMT

Hi, apps seem to be down. Just done the steps as you posted and connection speed is 102.51mbps

Re: Picture quality

Anonymous — Wed, 12 Mar 2025 20:43:41 GMT

Good stuff, assuming that doesn't fluctuate a lot that's a good speed to have.

Have you tried restarting to see if it solves anything?

Go to Settings
System management
Resets & updates
Restart device