topic Re: No tv guide or live tv in Sky Glass

No tv guide or live tv

Natalie109 — Wed, 12 Mar 2025 06:54:24 GMT

Got up this morning to put BBC Breakfast on as I do every morning and there is no tv guide or live tv at all. I have rebooted the tv and broadband about 3 times and still nothing. Tried voicing various channels and nothing.

Re: No tv guide or live tv

lettice — Wed, 12 Mar 2025 07:10:57 GMT

When you say rebooted TV, have you tried the restart in your Sky Glass TV settings.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass will perform a reboot. It will take a few minutes to complete

Re: No tv guide or live tv

Anonymous — Wed, 12 Mar 2025 07:11:21 GMT

Hi @Natalie109 is there any messages on screen? Do you have an active Sky TV subscription?

Re: No tv guide or live tv

LMcN2 — Wed, 12 Mar 2025 07:31:39 GMT

This same problem for me. I've rebooted through sky glass and turned off and rebooted etc. still nothing. Voice activation brings blank tv guide just times no info. All apps appear to be there

Re: No tv guide or live tv

Anonymous — Wed, 12 Mar 2025 07:33:59 GMT

Interesting! I wonder if there's an outage for some atm.

Re: No tv guide or live tv

lettice — Wed, 12 Mar 2025 07:56:09 GMT

@LMcN2 wrote:

This same problem for me. I've rebooted through sky glass and turned off and rebooted etc. still nothing. Voice activation brings blank tv guide just times no info. All apps appear to be there

Can you try a you restart within the Sky Glass settings, rather than a power off restart

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream Glass Tv will perform a reboot. It will take a few minutes to complete

Re: No tv guide or live tv

LMcN2 — Wed, 12 Mar 2025 08:14:12 GMT

I’ve done both restarts, still no change

Re: No tv guide or live tv

lettice — Wed, 12 Mar 2025 08:22:21 GMT

@LMcN2

Can you remove the power or switch off at the switch your Sky Glass TV.

Reboot your router.

Once your router is back and working, wait about ten minutes, power on your Sky Glass TV, let it rest on the home menu for a few minutes, no longer.

Once again do a restart from settings on your Sky Gkass TV, not a power reboot.

Wait a few minutes, no longer and try the tv guide and live channels again.

Re: No tv guide or live tv

LMcN2 — Wed, 12 Mar 2025 08:33:30 GMT

I've rebooted the router twice also. Still nothing

Re: No tv guide or live tv

lettice — Wed, 12 Mar 2025 08:36:17 GMT

@LMcN2

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No tv guide or live tv

Addie15 — Wed, 12 Mar 2025 08:58:25 GMT

Hi there! Thank you for escalating this. We have sent an invite LMcN2.

Re: No tv guide or live tv

Paul84-_ — Wed, 12 Mar 2025 09:29:14 GMT

I've tried all that as well and still nothing, it's pretty frustrating to be honest I wonder if its glass TV out of warranty

Re: No tv guide or live tv

nogimmix — Wed, 12 Mar 2025 09:42:24 GMT

This morning, the Cityfibre network is having issues which will affected any Sky Glass connection, if you are on that network.

Who is your broadband with?

Re: No tv guide or live tv

Anonymous — Wed, 12 Mar 2025 09:42:25 GMT

@Paul84-_ I suspect there's a service issue because a few people have raised it.

Re: No tv guide or live tv

Natalie109 — Wed, 12 Mar 2025 09:54:12 GMT

I have rebooted as suggested and still nothing

Re: No tv guide or live tv

lettice — Wed, 12 Mar 2025 10:32:20 GMT

@LMcN2

@Natalie109

@Paul84-_

Just for clarity, can you let us know your broadband ISP ?

I have passed this thread onto Sky through our closed forum here on the community, to see if they are seeing any kind of issue.

Re: No tv guide or live tv

Anonymous — Wed, 12 Mar 2025 10:32:43 GMT

Is your broadband working on other devices that use the internet?

I have been reading that some of the Vodafone network has outages at the moment.

Re: No tv guide or live tv

LMcN2 — Wed, 12 Mar 2025 10:36:42 GMT

broadband and sky glass APPs working fine. Just no live TV

Re: No tv guide or live tv

Natalie109 — Wed, 12 Mar 2025 11:16:12 GMT

We are with Sky for broadband

Sky Glass

Russell48 — Wed, 12 Mar 2025 13:29:58 GMT

My Sky Glass tv is not showing live channels or TV Guide. Help with this please?