https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935006#M161189 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4351356">@Sar_P</a>&nbsp;Is this a Sky Glass Gen 2 TV?</P> Wed, 12 Mar 2025 07:31:37 GMT Anonymous 2025-03-12T07:31:37Z https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935001#M161188 Just had sky installed and now the sound quality is horrendous <span class="lia-unicode-emoji" title=":neutral_face:">😐</span> all crackling and muffled. The bot said check viewing mode but I don't have that option! Can anyone help <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> Wed, 12 Mar 2025 07:22:08 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935001#M161188 Sar_P 2025-03-12T07:22:08Z https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935006#M161189 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4351356">@Sar_P</a>&nbsp;Is this a Sky Glass Gen 2 TV?</P> Wed, 12 Mar 2025 07:31:37 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935006#M161189 Anonymous 2025-03-12T07:31:37Z https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935013#M161192 <P>Hi</P><P>I really don't know 🤷‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span>just says glass/stream.</P> Wed, 12 Mar 2025 07:39:05 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935013#M161192 Sar_P 2025-03-12T07:39:05Z https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935014#M161193 <P>Is it a whole new TV or just a little box?</P> Wed, 12 Mar 2025 07:40:04 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935014#M161193 Anonymous 2025-03-12T07:40:04Z https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935015#M161194 <P>Just the box.</P> Wed, 12 Mar 2025 07:41:23 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935015#M161194 Sar_P 2025-03-12T07:41:23Z https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935016#M161195 <P>Ok cool. Just so that you know, that's called a Sky Stream Puck. You might see people in this commmunity refer to that when helping you.</P><P>&nbsp;</P><P>I think the first thing to do is to go to settings and in sound settings change the "digital output hdmi" or similarly named to Dolby Digital. If that doesn't make a difference try PCM.&nbsp;</P> Wed, 12 Mar 2025 07:44:24 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935016#M161195 Anonymous 2025-03-12T07:44:24Z https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935019#M161196 <P>Thank you <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span> it worked.</P> Wed, 12 Mar 2025 07:49:49 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound/m-p/4935019#M161196 Sar_P 2025-03-12T07:49:49Z