topic Re: Mobile broadband in Sky Glass

Mobile broadband

Benn22 — Fri, 07 Mar 2025 23:17:00 GMT

I've just got mobile broadband for my new house and sky it's self doesn't seem to be working yet all the other apps are? Can anyone help or has the same issue Thanks

Re: Mobile broadband

Anonymous — Sat, 08 Mar 2025 07:06:14 GMT

Do you mean Sky via Sky Go or via your TV?

Are you getting any error messages?

Re: Mobile broadband

Benn22 — Sat, 08 Mar 2025 07:55:26 GMT

On TV and yes it says technical faul (sometimes). Every else on the TV works fine, I've just moved house and changed network to mobile broadband

Re: Mobile broadband

Benn22 — Sat, 08 Mar 2025 07:56:41 GMT

I have sky glass

Re: Mobile broadband

Anonymous — Sat, 08 Mar 2025 07:57:07 GMT

What Sky product is this? I assume Stream or Glass?

If so, head to the Netflix app on your TV and in "get help" on the sidebar do a network check. Can you report back what speed it shows please?

Re: Mobile broadband

Benn22 — Sat, 08 Mar 2025 08:32:35 GMT

It seems to be working now, we only moved in yesterday and set it up. Turned it on this morning and everything seems okay. Thanks

Re: Mobile broadband

Benn22 — Sat, 08 Mar 2025 15:29:19 GMT

It's started doing it again now.. again all other apps are working fine except sky itself, saying wait for programme to load then says technical fault.

Re: Mobile broadband

Anonymous — Sat, 08 Mar 2025 15:30:02 GMT

@Benn22 could you do the following please?

Open the Netflix app on the affected Sky device.
Go to Get Help in the sidebar.
Select Check Your Network.
Note the download speed displayed and share it with us

Re: Mobile broadband

Benn22 — Sat, 08 Mar 2025 15:32:47 GMT

My connection speed I've tested through netflix is 47.92mbps

Re: Mobile broadband

Anonymous — Sat, 08 Mar 2025 15:35:30 GMT

Thanks @Benn22.

That should be good enough speed for sure. Although I wonder if that fluctuates, being mobile broadband. It might be worth running that test every few minutes for a bit, and keep an eye on it to see if it ever drops down much.

Other than that, have you tried restarting your Glass?

1. Go to Settings
2. System management
3. Resets & updates
4. Restart device

Re: Mobile broadband

Benn22 — Sat, 08 Mar 2025 16:37:40 GMT

I think your right.. I'm guessing it all depends on signal strength. I'll keep checking it over next few days. Thankyou

Re: Mobile broadband

MarkGoldsmith — Sat, 08 Mar 2025 17:25:17 GMT

Personally I wouldn't generally recommend using mobile broadband for the sky streaming platform. You are more likely to have a fluctuating WiFi connection and dropped packets which will cause issues.