topic Re: No subtitles again in Sky Glass

No subtitles again

Colmag — Tue, 18 Feb 2025 18:25:09 GMT

Being deaf subtitles issue on sky my only way of following dialogue on channels sky glass is rubbish as far as this goes. Started months ago seemed to be on HD channels loss of subtitles done all recommended steps sometimes worked mostly didn't or disappeared when next selected please help or sky glass tv going out window if I can lift it

Re: No subtitles again

Lisa-P1987 — Wed, 19 Feb 2025 09:15:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No subtitles again

terrytf — Tue, 04 Mar 2025 00:39:20 GMT

LOSS OF SUBTITLES

Re: No subtitles again

Anonymous — Tue, 04 Mar 2025 09:12:05 GMT

@terrytf can you elaborate on that please? What channel, what programme, what app, etc.? Are you sure that subtitles are enabled on your device currently?

Re: No subtitles again

Mark39 — Tue, 04 Mar 2025 09:40:28 GMT

@terrytf wrote:

LOSS OF SUBTITLES

You posted in the Sky+ forum too. I'm assuming from your post there that you do actually have Sky+, not Sky Stream.

Please clarify if that's not the case.

Re: No subtitles again

lettice — Tue, 04 Mar 2025 10:46:49 GMT

As mentioned above.

Where are you expecting subtitles and that are not appearing?

This Sky help article lists where they should be available across Sky devices;

https://www.sky.com/help/articles/subtitles-on-sky

More in how to use Subtitles on Sky devices;

https://www.sky.com/help/articles/finding-subtitles