topic Re: My5 Sky Glass not loading in Sky Glass

My5 Sky Glass not loading

JaggyB — Tue, 07 Jan 2025 12:35:27 GMT

My5 will not load on my Sky Glass but will play on bedroom TV via our puck. I have switched off at wall. Updated and refreshed app but still nothing. I saw before in another post an email address to contact regarding this problem but can't find it now. Can anyone help me please?

Re: My5 Sky Glass not loading

Tom-W19 — Wed, 08 Jan 2025 08:36:54 GMT

Hi @JaggyB

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My5 Sky Glass not loading

JaggyB — Thu, 09 Jan 2025 08:06:53 GMT

Thank you. All working now with the help from Sky. I really appreciate all the advice given. 👍🏼😊

Re: My5 Sky Glass not loading

Fothergill1 — Thu, 09 Jan 2025 09:18:15 GMT

@JaggyB It's good news that you are now up and running with My5 😀. If you have time can you post the solution you were given by Sky as it will help other when they encounter a similar situation.

Re: My5 Sky Glass not loading

Rsimkin — Thu, 09 Jan 2025 10:53:10 GMT

Hey,

Mine is the same can you help?

Just buffering

My5 is not working on my sky glass

Den2410 — Mon, 17 Feb 2025 13:32:43 GMT

Has anyone had this problem? It just stopped working, at first it said technical problems and then just would not load, please HELP!

Re: My5 Sky Glass not loading

Den2410 — Mon, 17 Feb 2025 13:35:00 GMT

I am having the same problem too

Re: My5 Sky Glass not loading

Den2410 — Mon, 17 Feb 2025 13:37:13 GMT

Could you help me please?

Re: My5 is not working on my sky glass

Fothergill1 — Mon, 17 Feb 2025 14:01:02 GMT

Hi @Den2410 There a couple of things you could try.

Firstly try restarting the Glass/puck by going into Settings > System Management > Resets & Updates > Restart device. It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.

You could also refresh your Apps by going to the same menu as mentioned above but selecting Refresh Apps. This process is not immediate and can take up to 24 hours (I believe) to finish the process. It is done in the background so you can still continue watching your Glass TV.

Other people have been experiencing a similar problem lately. See THIS link.

MY 5 APP NOT WORKING

DEAN132 — Mon, 17 Feb 2025 16:07:15 GMT

MY5 app is not working, just keeps buffering and will not load any content. Does anyone know how to fix this?

I have tried to refresh the apps and restart the tv and nothing has worked

Re: My5 Sky Glass not loading

Glad1 — Tue, 25 Feb 2025 18:28:15 GMT

My5 app is not loading on my sky glass. It shows me the Milkshake screen and then just goes around in circles

Re: My5 Sky Glass not loading

mick2562 — Tue, 04 Mar 2025 04:55:22 GMT

Did anyone get a resolution for this issue as mine still not working

Re: My5 Sky Glass not loading

Glad1 — Tue, 04 Mar 2025 07:06:24 GMT

Nope mine still dies not work either.

Re: My5 Sky Glass not loading

JaggyB — Tue, 04 Mar 2025 17:20:27 GMT

Hiya everyone, It has been a wee while but I think I emailed Sky through the mysky and explained what was wrong and they sent me instructions to follow. I have looked for an email but can't find any. I did everything they advised and it worked.....sorry I am not more help.

Re: My5 Sky Glass not loading

Glad1 — Tue, 04 Mar 2025 17:54:40 GMT

Thanks. I will email them.

My5 won’t work on sky glass

wells25660 — Fri, 07 Mar 2025 18:53:53 GMT

Have tried all fixes, refresh apps, disconnect power etc.

Re: My5 won’t work on sky glass

Anonymous — Fri, 07 Mar 2025 20:14:28 GMT

Can you elaborate on what doesn't work?

For example

Is there any error messages?
Can you browse menus on My5 okay?
Is it just playback?