topic Replacement remote in Sky Glass

Replacement remote

Reevo87 — Mon, 03 Mar 2025 10:42:17 GMT

My son has accidentally dropped the Gen2 controller onto a hard floor and it's smashed everywhere, tried putting it back together but to no avail, filled the form in online but no option to state damaged so I've said not functioning correctly.

I have spoken to Sky separately and they said I may not get a replacement due to damage, I've had a text to say my request has been actioned and to allow 48 hours for delivery, take it that means I'm getting a new controller?

I have seen on Amazon they sell what looks like the Gen 1 controllers which are £29.99, I take it these are the same and work on Gen2, you can't get the volcanic grey color though.

Re: Replacement remote

lettice — Mon, 03 Mar 2025 10:56:44 GMT

It normally does take a few days for a replacement remote to arrive by post and is normally sent by Royal Mail.

Keep a check on your MySky order tracking for any updates and/or emails/texts.

If you have an old Sky Q remote, you can use those remotes as a temporary measure.

A few of the buttons mismatch on the Sky Q remote obviously.

Re: Replacement remote

Reevo87 — Mon, 03 Mar 2025 11:00:01 GMT

Thank you, are the Gen1 controllers the same?

I did think about using the old Sky Q remote or they said on the phone, use the controller from the pluck upstairs, press 1 and 3 to pair.

if I then wanted to use it upstairs, I'd just have to repeat the steps above to re pair?

just had that text so far, no record of anything via mysky app at the moment.

Re: Replacement remote

lettice — Mon, 03 Mar 2025 11:27:01 GMT

The current Sky Glass (Gen 1 and Gen 2) and Sky Stream puck all use the same remote.

Yes you can only pair it with one device at a time for a Sky Stream puck or a Sky Glass tv.

We have seen some later remotes have a minor design change on the volume button.

But the functions remain the same.

Re: Replacement remote

mrwwt — Mon, 03 Mar 2025 13:49:12 GMT

I ordered a replacement remote last week on the Sat and it came on Monday.

Re: Replacement remote

Reevo87 — Mon, 03 Mar 2025 14:03:50 GMT

Did you just get a text to say it had been actioned and allow 48 hours for delivery?

Re: Replacement remote

rio22 — Wed, 07 Jan 2026 10:47:45 GMT

I need a replacement sky q remote as mine damaged

Re: Replacement remote

lettice — Wed, 07 Jan 2026 14:16:21 GMT

@rio22 wrote:

I need a replacement sky q remote as mine damaged

@rio22

Assume you mean for Sky Glass or Sky Stream, as you have posted in the Sky Glass community section.

You can order a replacement remote controlusing the online form at the end of this Sky remote help article;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass

You can use the virtual remote in the meantime, via the Apple or Android remote control app from Sky.

https://www.sky.com/help/articles/sky-remote-app

Re: Replacement remote

lettice — Wed, 07 Jan 2026 14:21:27 GMT

@rio22

If it is for Sky Q, you can purchase one from many Supermarkets, B&Q, Currys, Argos and the like and online via Amazon.

Plus there is also a virtual remote for Sky Q;

First get set up with Sky Go. Then:

Open the Sky Go app
Make sure Sky Go is connected to your Sky Q box
Press the Settings button in the top left corner
Under Devices, select Sky Q remote
The Virtual Remote will open - you can select which Sky Q or Sky Q Mini box you want to control.

https://www.sky.com/help/articles/fix-voice-control