topic Re: Let’s try that again in Sky Glass

Let’s try that again

PeteNilsatis — Wed, 20 Mar 2024 20:53:53 GMT

My sky glass has recently started coming up with a blue screen with "let's try that again" message and asks to try connecting again. Try again, same message. Stuck in a loop.
I have gigabyte broadband and the sky glass is connected via Ethernet. I've tried disabling the WiFi and still same error message. I've tried unplugging the Ethernet and connecting via WiFi. Same message. I've ran several internet speed checkers and am getting 700mbps on WiFi and 900+ via Ethernet. All phones, laptops, tablets etc are working perfectly fine, as is our PoE CCTV system so I know our internet is not the issue. After several reboots and resetting to system default, I don't know what else to do.

Re: Let’s try that again

Glynn2 — Thu, 27 Feb 2025 17:25:08 GMT

Yeah I'm getting that now aswell

Re: Let’s try that again

BenJoBanjo — Thu, 27 Feb 2025 17:27:57 GMT

@PeteNilsatis wrote:
My sky glass has recently started coming up with a blue screen with "let's try that again" message and asks to try connecting again. Try again, same message. Stuck in a loop.
I have gigabyte broadband and the sky glass is connected via Ethernet. I've tried disabling the WiFi and still same error message. I've tried unplugging the Ethernet and connecting via WiFi. Same message. I've ran several internet speed checkers and am getting 700mbps on WiFi and 900+ via Ethernet. All phones, laptops, tablets etc are working perfectly fine, as is our PoE CCTV system so I know our internet is not the issue. After several reboots and resetting to system default, I don't know what else to do.

You can't get 900+ on ethernet on a Sky Glass TV as the ethernet port is capped at 100Mbps.

You need to run a speed test on the TV itself and the only way to do this is using the Netflix app. Go to the get help menu and run a network check from there. This will tell you the speed the Glass is actually receiving.

Who is your ISP?