https://helpforum.sky.com/t5/Sky-Glass/Tv-not-watchable/m-p/4923533#M160220 <P>Is your Glass connected over wifi? Broadband speed (which is what Sky have told you is ok) and wifi speed are not the same.</P> Wed, 26 Feb 2025 21:17:20 GMT Mark39 2025-02-26T21:17:20Z https://helpforum.sky.com/t5/Sky-Glass/Tv-not-watchable/m-p/4923528#M160218 <P>&nbsp;</P><P>So I've had problems for months now.&nbsp;<BR />spend hours on end to a useless chat that seems to deal with multiple people at a time, then they say we're going home now.&nbsp;<BR />Broadband speed useless. Hardly anything working in the house.&nbsp;<BR />Sky day speed is ok, despite me sending screenshots of speed.&nbsp;<BR />I told them router may be faulty. Apparently not possible. Got so fed up I cancelled broadband and tv. Now it's even worse. I am seeking legal advice to get a refund for a lt least this month. How can this be normal?&nbsp;</P><P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6369365381112w580h1031r563" class="lia-video-brightcove-player-container"><video-js data-video-id="6369365381112" data-account="6057994470001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6057994470001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6369365381112w580h1031r563'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://helpforum.sky.com/t5/video/gallerypage/video-id/6369365381112">(view in My Videos)</a></div></P><P>&nbsp;</P> Wed, 26 Feb 2025 21:12:50 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv-not-watchable/m-p/4923528#M160218 Grav888 2025-02-26T21:12:50Z https://helpforum.sky.com/t5/Sky-Glass/Tv-not-watchable/m-p/4923533#M160220 <P>Is your Glass connected over wifi? Broadband speed (which is what Sky have told you is ok) and wifi speed are not the same.</P> Wed, 26 Feb 2025 21:17:20 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv-not-watchable/m-p/4923533#M160220 Mark39 2025-02-26T21:17:20Z