topic Re: Skyglass in Sky Glass

Skyglass

050381gaz — Mon, 24 Feb 2025 22:09:26 GMT

Cancelled Skyglass, fully paid for the TV. Was told I would receive a TV control as the sky remote would no-longer work. Still awaiting the TV control!!!

Re: Skyglass

Mark39 — Mon, 24 Feb 2025 22:11:43 GMT

Give Sky a call to chase it up.

Re: Skyglass

Jporch316 — Tue, 25 Feb 2025 06:53:39 GMT

@050381gaz wrote:
Cancelled Skyglass, fully paid for the TV. Was told I would receive a TV control as the sky remote would no-longer work. Still awaiting the TV control!!!

Other users have reported waiting up to a month for the remote in the past ....

Re: Skyglass

Fothergill1 — Tue, 25 Feb 2025 09:47:38 GMT

Hi @050381gaz The alternative remote delivery times is roughly 8 weeks (31 days cancellation notice period + 4 weeks after cancellation date). If you have not received the remote after that time frame you will need to contact Sky.

There is a picture of the alternative remote at THIS link.

When I cancelled my Glass subscription and moved to a Stream puck I never received an alternate remote but I didn't follow it up as I had sold the TV.