topic Re: Sky glass high pitched buzzng at set time in Sky Glass

Sky glass high pitched buzzng at set time

Wardy14 — Sat, 21 Dec 2024 04:15:01 GMT

Why has my sky glass suddenly started making a high pitched humming noise from 3 in the morning, tv is off but seems to start every morning between 3-4 , wakes me up , tv is connected directly into power socket , not into an extension , it's on wifi , has high quality hdmi's , really starting to annoy me after a week of doing it

Re: Sky glass high pitched buzzng at set time

Mark39 — Sat, 21 Dec 2024 08:40:35 GMT

You mean in standby rather than off at the plug? It sounds like your Glass may have developed a fault. If it's still in warranty you could give Sky a call.

Re: Sky glass high pitched buzzng at set time

Grahamp — Sun, 22 Dec 2024 09:59:28 GMT

Mine has started to do the same over past 3 days. Really annoying as it is waking us up in mornings.

Re: Sky glass high pitched buzzng at set time

Focus3 — Sun, 22 Dec 2024 13:15:44 GMT

Just spent 45 minutes on the phone to technical to be told my glass is out of warranty.

Done some resets and factory reset on my glass to find out the buzzing is still there.

It's only just over two and half years old time to leave sky me thinks.

Re: Sky glass high pitched buzzng at set time

Exiled-in-HH — Sun, 22 Dec 2024 14:16:18 GMT

Any TV can develop faults ... that's why some retailers offer 5 or 6 year warranties😟

Sky offer Sky Protect - Devices insurance🤔

Re: Sky glass high pitched buzzng at set time

Wardy141 — Sun, 22 Dec 2024 14:23:20 GMT

Luckily mine was still had 7 months warranty but not great for under 2 years old with the cost of them as it seems there could be a few with the same issue

Re: Sky glass high pitched buzzng at set time

Mr+Baked+Bean — Tue, 24 Dec 2024 08:21:13 GMT

Mine has started doing the same in the last week or so: makes a humming sound, which disappears when it's turned on. It does not come back until some time after the set has been turned off.

It can't be coincidence that there are multiple people suffering the problem at the same time, maybe the result of a software update?

Re: Sky glass high pitched buzzng at set time

Wardy141 — Tue, 24 Dec 2024 08:52:53 GMT

It's definitely something like software ,the replacement is doing the exact same thing , the tv has to be off a certain amount of time before it starts for me it kicks in at 3.00 am usually which is really annoying

Re: Sky glass high pitched buzzng at set time

Mr+Baked+Bean — Tue, 24 Dec 2024 09:10:17 GMT

If a brand new set is doing it, that rules out a hadware issue. Hopefully they issue an update.

I notice there's a bunch of options in the startup and power section. Overnight power saving is turned on by default. I have disabled this as it seems to me there must be something changing while the set is off as mine doesnt do it straight away and you say yours does it at 3 AM.

If that doesn't work I'm going to enable the motion detection settings, though I bet that's more annoying than the buzzing!

Re: Sky glass high pitched buzzng at set time

Emily136 — Fri, 03 Jan 2025 07:52:01 GMT

I'm so glad I have found these comments, I thought I was going mad. Ours started doing it just before Christmas similar times to yours. I haven't bothered phoning sky yet as I'm pretty sure our Tv is out of warranty. Has anyone found the cause?

Re: Sky glass high pitched buzzng at set time

Focus3 — Fri, 03 Jan 2025 11:36:55 GMT

Hi Emma,

Unfortunately not yet.

I'm leaving sky they are not interested in old customers.

Re: Sky glass high pitched buzzng at set time

Wardy141 — Fri, 03 Jan 2025 11:45:06 GMT

I've got to get back in touch as the new tv is worse than the old one with it

Re: Sky glass high pitched buzzng at set time

lettice — Fri, 03 Jan 2025 12:34:45 GMT

@Mr+Baked+Bean wrote:

I notice there's a bunch of options in the startup and power section. Overnight power saving is turned on by default. I have disabled this as it seems to me there must be something changing while the set is off as mine doesnt do it straight away and you say yours does it at 3 AM.

One thing we generally promote on here for both Sky Stream/Sky Glass is to have these settings under Start up and standby;

Generally, we have found it solves quite a number of niggling customer issues.

Network standby = On

Overnight power saving = Off

If using an ethernet connection to turn wifi to Off in Network settings.

Re: Sky glass high pitched buzzng at set time

Focus3 — Fri, 03 Jan 2025 13:38:36 GMT

That's absolute nonsense I've been on the phone to technical doing everything they asked me.

The set is still the same.

I'm going to consumer rights/trading standards this is unacceptable...

Re: Sky glass high pitched buzzng at set time

Wardy141 — Sat, 25 Jan 2025 15:32:21 GMT

So now on the second replacement and still doing the same with the added bonus of the screen randomly lighting up for a second black and going off . Spoke to sky again and I explained multiple people are having issues but some are out of warranty , she advised people still ring as they can help. Although I'm now being passed to a specialist team ? She also advised that each replacement starts a new 2 year warranty period if that helps anyone

Re: Sky glass high pitched buzzng at set time

Mr+Baked+Bean — Sun, 26 Jan 2025 08:34:26 GMT

I also get the screen lighting up issue and the buzzing starts at exactly 2.25 every day. I have changed loads of settings, but it makes no difference.

It's obviously not a problem with a certain batch since you have had two new sets, but it's odd there's not more people complaining, since it seems like all sets are potentially affected.

What size set do you have, mine is 43 inch.?

Re: Sky glass high pitched buzzng at set time

Wardy141 — Sun, 26 Jan 2025 09:56:26 GMT

I have the 55", the noise seems to be worse at the bottom left corner where the power outlet is , who ever I spoke to yesterday kept saying well I've never heard of this so I came back to thread and started reading all the replies off , they are hoping to come back with a solution tomorrow, but definitely not going to pay £900+ for a tv which is faulty out of the box .

Re: Sky glass high pitched buzzng at set time

Mr+Baked+Bean — Sun, 26 Jan 2025 10:08:53 GMT

I need to contact them about mine really. To be honest, I expected it to be fixed with a software update, since it seems to have started with one.

There's enough evidence in this thread to easily diagnose the problem (all started mid to late December, all start buzzing early in the morning), it just needs to be read by the right team - I'd start with whichever dev team releases software updates.

Re: Sky glass high pitched buzzng at set time

Wardy141 — Sun, 26 Jan 2025 10:10:42 GMT

She did say even if it's out of warranty they may be able to help especially if it's a software issue , hope we all get a solution.

Re: Sky glass high pitched buzzng at set time

Grahamp — Sun, 26 Jan 2025 10:28:14 GMT

Welll I was on with sky last Monday, I was told that they have no other reports on the system about this problem and they told me to change a setting ( power saving). They called me back on Wednesday to see if it helped. I told him it didn't and problem was still there.. I told them about this sky community and he said that they don't look at this nor take their list of issue from this as complaints😂 I'm still none the wiser